Wifi Not In Tray, Rollback Driver Is Greyed Out, Etc

Discussion in 'Software' started by parrotmania, Sep 30, 2017.

  1. parrotmania

    parrotmania Private E-2

    Hello,

    Ready to pull thy hair out :( Yes, I've tried everything I have found online to fix WiFi issues for my Lenovo Flex 3 - 1480 laptop - i5 processor with Windows 10.

    The WiFi icon is missing from the tray. The rollback driver option for the Intel Dual Band Wireless-AC 3165 is greyed out.

    I even did a system reset, twice. No joy. On the first reset I uninstalled the driver, only to have it completely disappear, which is why I did another system reset.

    I can see the driver in Device Manager when I hit "Show Hidden Devices".

    It acts like it updates the driver but I keep getting "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."

    The only way I am able to get internet access is by tethering my phone via "Network".

    My sanity is in jeopardy. Help!
     
  2. parrotmania

    parrotmania Private E-2

    And, there is no on/off physical switch, unfortunately.
     
  3. MaxTurner

    MaxTurner Banned

  4. Earthling

    Earthling Interplanetary Geek

    F7 is airplane mode which disables all wireless functions. Could that have been pressed?
     
  5. parrotmania

    parrotmania Private E-2

    No, not airplane mode.

    I looked on Intel's site, more than a few times and I never saw the link for my specific adapter. And, I do not see it on the link you provided. I see nothing that specifies the Intel Dual Band Wireless-AC 3165.

    I had already downloaded the Intel PROset Wireless link. Thanks
     
    Last edited: Oct 1, 2017
  6. MaxTurner

    MaxTurner Banned

    Well I found the correct software and drivers for Win 10 for the Intel Dual Band Wireless-AC 3165.
    And this is what it says about that download 'This download is valid for Intel Dual Band Wireless-AC 3165'.
    So I suggest you look again at THIS page:

    https://downloadcenter.intel.com/do...41.1592687657.1506929108-118433022.1506929018
    and here:
    https://downloadcenter.intel.com/product/89450/Intel-Dual-Band-Wireless-AC-3165
    and here:
    https://downloadcenter.intel.com/do...ware-and-Drivers-for-Windows-10?product=89450

    And so if you have not done a clean uninstall and restart of your system, and then fresh reinstall of the correct software and drivers , you are not doing the first and most obvious troubleshooting step.
     
    Last edited: Oct 2, 2017

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