Will not run removal tools

Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
• Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
• Click Start scan
• It will run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.

Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Now try to run Combofix, SUPERantispyware and MalwareBytes. Attach logs. Then:


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

I have not forgotton you. I see what type of infection you have and I am waiting for Chaslang's input. Hang in there. He will get to you as soon as possible.

 

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

After reboot look for all of the above files we had Avenger attempt to delete. If you still see them, delete them yourself.

Now run TDSSkiller again

Now download Junction,zip to your Windows folder

• Please download Junction.zip and save it to your Windows folder (i.e, C:\Windows\Junction.zip This assumes C:\ is your Windows boot drive.)
• Now unzip it and put junction.exeinto the Windows folder (i.e., C:\Windows\junction.exe)
• Do not try to run it right now. We will run something that uses it later.

Now we need to reset the permissions altered by the malware on some files.

• Download and save inhertit.exe to your Desktop: Inherit.exe
• It must be in your Desktop or the below fix will not work!

Now run the C:\MGtools\FixPerm.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

• A command prompt window opens and also a license agreement from SysInternals will appear for Junction.
• Accept the license agreement and the scan will begin.
• Wait until it finishes we can take a while to run since it scans your whole harddisk. e patient and don't do anything else while it is scanning.
• The command prompt window should close when it finishes.
• While this is running, you will get several/many popups that have a title Finish and say OK. Just click the OK button each time. This is an indication that it has found a file and has attempted to fix permissions. Depending on how many files that need to be fixed, you could get only a few or many of these popups.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip