win 7 antivir malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mikeym41240, Jan 13, 2012.

  1. mikeym41240

    mikeym41240 Private E-2

    I need this off my computer.Have read and downloaded all the files i need and am ready to get started.I have uninstalled avira also.let me know what i need to do next.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you have done all the scans from the READ AND RUN FIRST instructions, just attach the requested logs.
     
  3. mikeym41240

    mikeym41240 Private E-2

    I never could get root repeal to run.Kept giving me error messages.Tried redownloading and rebooting still the same error.FOPS-device control io error. than it acts like it is working.When i go to file tab,hit scan,checkmark my drive than continue,it says could not initialize driver please contact author.could not scan drive c.Here are th other logs:i had to compress the combo fix log cause it was too big.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please run Defogger as per the Read and Run instructions.

    You should not allow uTorrent to run at start up!! It opens your system to everyone.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    ClearJavaCache::
    KILLALL::
     
    File::
    C:\Users\mike\AppData\Local\41e3384a
    C:\Users\mike\AppData\Roaming\7d9fd63b
    C:\Users\mike\AppData\Roaming\Microsoft\Windows\Templates\7174aa2d
    C:\ProgramData\cf064039
    c:\windows\TEMP\8D1.tmp
     
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below
    Note:
    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Go to the below link and follow the instructions for running TDSSKiller from Kaspersky
    Be sure to attach your log from TDSSKiller

    Please also download MBRCheck to your desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. mikeym41240

    mikeym41240 Private E-2

    I don't see anything about defogger on the read and run page. The registry update worked fine. I dragged the file to combo fix and now combo fix is running like it did last night which took all night. Is this what you want combo fix to do?
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It shouldn't run "all night". Just attach the requested logs once it is finished.
     
  7. mikeym41240

    mikeym41240 Private E-2

    The computer is running good.I still didnt see anything on running defogger.But the logs are attached.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re-run TDSSKiller and make sure you fix these:
    Code:
    16:52:23.0917 2980    \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
    16:52:23.0917 2980    \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip 
    16:53:04.0919 5792    Deinitialize success
    You also need to run and attach the log from MBRCheck.
     
  9. mikeym41240

    mikeym41240 Private E-2

    it wont let me fix those.either skip,delete or quarantine.
     
  10. mikeym41240

    mikeym41240 Private E-2

    here is the mbrcheck log.didnt see that before.sorry.
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Choose quarantine. The rest of your logs look good. What malware issues are you still having, if any?
     
  12. mikeym41240

    mikeym41240 Private E-2

    when i run tdsskiller that one malicious item keeps popping up even when i select cure.i did quarantine the one that you wanted.i attached the log from the most recent scan.Other than that i'm not seeing any problems.I also noticed after running combofix that these files are showing on my desktop.They are dim so i guess they are supposed to be hidden:desktop.ini and thumbs.db.they didnt show the first time i ran combofix.
     

    Attached Files:

  13. mikeym41240

    mikeym41240 Private E-2

    i quarantined the ones you asked for but that one malicious one keeps showing up even when i select cure.and why do i have these hidden files showing up on my desktop now:desktop.ini and thunbs.db.they showed up after i ran combofix the last time.Other than that its running good.
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    When you run MGTools, it resets your hidden system files to be visible. They will go away when you do the final cleanup.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  15. mikeym41240

    mikeym41240 Private E-2

    Thanks for helping me.Everything is running better now and i'll use some of these tools and try to keep my computer a little safer.
     
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. ;)
     

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