win2000 logon error

Discussion in 'Malware Help (A Specialist Will Reply)' started by jgi, Aug 1, 2005.

  1. jgi

    jgi Private E-2

    win logon exe has created an error will close then i get blue screen says error 0x0000005 error c000021a then my <a href='http://consumeralertsystem.com/cas/zx-hclick.php?hid=233' target='_blank'>computer</a> shuts down sometimes by it self sometimes you have to hit close sometimes this error dont occur for 5 hours sometimes after only 2 minutes of run time i dont know what is causing it or if it can be fixed it almost seems like if i unplug my lan cable it dont do it like as if someone or thing online is doing it i havent found out someone please help i dont wanna reformat if i can help it
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Try to follow standard cleanup procedures as given below:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps below:



    http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

    http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

    http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

    http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

    http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting
     
  3. jgi

    jgi Private E-2

    ok here is my log file i hope i did this right
     

    Attached Files:

  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Download the following two files, create a folder on your desktop, call it TSC. Save these 2 files there!

    Sysclean Package

    Pattern.zip

    Once you have these downloaded into the folder you just created, REBOOT INTO SAFE MODE!

    Once in Safe Mode, double click the file sysclean.com. When the system cleaner loads, click SCAN to start the scanner. After the scan is complete reboot and attach the log from the scan along with a fresh HJT log.
     
  5. jgi

    jgi Private E-2

    ok heres mt tsc log
     

    Attached Files:

  6. jgi

    jgi Private E-2

    now every icon i click on says exe error wtf
     
  7. jgi

    jgi Private E-2

  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    For the error opening EXE's follow the below:

    Copy the contents of the Quote Box below to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fix.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.)
    Double-click on the fix.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to merge, click YES!

    After you complete the above, reboot and let me know if the problem remains. Also attach a fresh HJT log from normal mode.
     
  9. jgi

    jgi Private E-2

    it dident ask to merge said to add info to registry i hope that was it
     
  10. jgi

    jgi Private E-2

    it seems like im getting popups still and it just showed winlogon.exe has created an error then i get error c0000021A or whatever i cant remeber wat it says but real close to that
     
  11. jgi

    jgi Private E-2

    also now im getting an error saying cmd.exe cannot run 16bit and 32 programs regdit.exe c:\winnt\system32\autoexec.nt cause error close or ignore so regdit will not run and a few other programs
     
  12. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Download XP FIX and double click to run. This will fix the 16bit error.

    After you complete this above, reboot and let me know what problems remain.
     
  13. jgi

    jgi Private E-2

    i did that but i think i know where the problem is i have noticed this file called aupl.exe and i cant end it and it came up as a virus before its in my task manager it could be the file that loads spyware no if so how do i remove it
     
  14. jgi

    jgi Private E-2

    its almost like u remove spyware and it comes back almost like it re infects i think this aupl.exe is causeing it i cant find it in safe mode in the ini i try to load autoexec.bat and it says error
     
  15. jgi

    jgi Private E-2

    one last thing when i try and run regedit it says ntvdm or something caused an error
     
  16. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    1 - Please EXTRACT all files from Qoologic Tool to its own folder - C:\Program Files\QoologicFinder . Then, DoubleClick Find-Qoologic.bat to run the tool. It should produce a log - Please attach that with your next post!

    2 - Please EXTRACT all the files form RKFiles Tool to its own folder named C:\Program Files\RKTOOL. Then, Please boot to SAFE MODE and DoubleClick rkfiles.bat to run the tool. Let it run and then, when it finishes, look for a log at C:\Log.txt and please attach that log.


    Now come back here and post both logs as attachments.
     
  17. jgi

    jgi Private E-2

    qoologic log
     

    Attached Files:

  18. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I need both logs!
     
  19. jgi

    jgi Private E-2

    rkfile log
     

    Attached Files:

  20. jgi

    jgi Private E-2

    like i stated before this aupl file seems to appear randomly in my task manager but other wise dont exist that must be part of the culprit
     
  21. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Download Pocket KillBox

    Next, you will be entering items into Pocket KillBox. Please select the “Delete on Reboot” Option. Copy&Paste each of the file names listed below into the box one by one, making sure Delete on Reboot is Checked for each entry. Click the Red X for each entry, but DO NOT Allow your machine to be rebooted until the last item has been entered:

    C:\WINNT\pawasvc.exe
    C:\WINNT\ru.exe
    C:\WINNT\stkgsvc.exe
    C:\WINNT\jvvkv.dll
    C:\WINNT\memory.dmp

    C:\WINNT\system32\aunps2.dll

    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ncct.exe

    ** Note: For any of the .dll files, check the Unregister .dll Before Deleting box as well. If this option is not enabled, don't worry about it.

    After you complete the above, reboot and attach a fresh HJT log.
     
  22. jgi

    jgi Private E-2

    hjt logg
     

    Attached Files:

  23. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled


    Now scan with HijackThis and Check the Boxes for the following:

    Make sure All Browser Windows are Closed when you Click FIX.

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    O2 - BHO: LANBridge Class - {71D1708F-973D-4600-AF01-AD86688403AE} - C:\WINNT\system32\fdybwhod.dll (file missing)
    O2 - BHO: SDWin32 Class - {DEDEA243-58FE-494E-9326-DEBAD023F976} - C:\WINNT\system32\htpkt.dll
    O2 - BHO: SDWin32 Class - {EBC8A92D-6AE5-4A60-98E7-D3C29516F829} - C:\WINNT\system32\mzpyl.dll (file missing)

    O4 - HKLM\..\Run: [Sysnet] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\sysnet.exe
    O4 - HKLM\..\Run: [htpktc] C:\WINNT\system32\htpktc.exe
    O4 - HKLM\..\Run: [jxaqenc] C:\WINNT\jxaqenc.EXE
    O4 - HKLM\..\Run: [ntdll.dll] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\sysnet.exe
    O4 - HKLM\..\Run: [winsync] C:\WINNT\system32\jlloln.exe reg_run
    O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"

    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)

    O16 - DPF: {C81B5180-AFD1-41A3-97E1-99E8D254DB98} (CSS Web Installer Class) - http://www.commandondemand.com/eval/cod/cabs/cssweb.cab
    O16 - DPF: {FF0C042C-98E9-4C36-B2EC-E21FDFDCEF75} -

    O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\Cas\Client\casmf.dll

    O20 - Winlogon Notify: Dynamic Directory - C:\WINNT\system32\AtgisE5.dll

    Again, make sure All Browser Windows are Closed when you Click FIX.

    NOW:
    Click Start > Run > type services.msc and Click OK

    Locate Command Service (cmdService) and RightClick on it to bring up the Service Properties Window.
    First: Stop the service by clicking the Stop Button.
    Next: Disable it by changing the Startup Type to Disabled and click Apply

    Locate Windows VisFx Components and RightClick on it to bring up the Service Properties Window.
    First: Stop the service by clicking the Stop Button.
    Next: Disable it by changing the Startup Type to Disabled and click Apply

    Next, open up HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

    Windows VisFx Components

    Command Service (cmdService)

    You may be told to reboot at this point. Do not reboot just exit HijackThis as we will be restarting it with different options in a moment.

    NOW:
    Navigate to and DELETE the following if they should remain:

    C:\Program Files\CMAPP ←–– Delete this whole folder if it exist!

    C:\Program Files\Cas ←–– Delete this whole folder if it exist!

    C:\WINNT\QWRtaW5pc3RyYXRvcgAA ←–– Delete this whole folder if it exist!

    NEXT:
    Run CCleaner to clean up cookies and temp files.

    Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
    Note: Remember to get all updates before doing the scans.



    Locate PocketKillbox
    (Procede with this step even if they do not show in blue)

    Next, you will be entering items into Pocket KillBox. Please select the “Delete on Reboot” Option. Copy&Paste each of the file names listed below into the box one by one, making sure Delete on Reboot is Checked for each entry. Click the Red X for each entry, but DO NOT Allow your machine to be rebooted until the last item has been entered:

    ** Note: For any of the .dll files, check the Unregister .dll Before Deleting box as well. If this option is not enabled, don't worry about it.

    C:\WINNT\hvlisvc.exe
    C:\WINNT\jxaqenc.exe

    C:\WINNT\system32\jlloln.exe
    C:\WINNT\system32\htpkt.dll
    C:\WINNT\system32\htpktc.exe
    C:\WINNT\system32\AtgisE5.dll

    • If you get an error message about Pending Operations, just reboot your computer manually.

    After you complete the above, I need fresh logs from both tools along with a fresh HJT log.
     
  24. jgi

    jgi Private E-2

    hjt log what other logs u say u wanted
     

    Attached Files:

  25. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I need 2 fresh logs from post #16
     
  26. jgi

    jgi Private E-2

    thanks man i think you did it my computer seems to work great i dont git logon errors no more i ran spybot and it dident find a thing and adware found tracking cookies thats it
     
  27. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I still need to confirm your clean, attach me 2 fresh logs from post #16!
     
  28. jgi

    jgi Private E-2

    right right sorry later
     
  29. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Will be awaiting new logs!
     
  30. jgi

    jgi Private E-2

    oh my god im sorry man my computer i down now if you can aid me anymore i understand the reason i havent posted the last logs yet is because my computer is giting a explorer.exe error now i cant use even safe mode i guess someone in my house used limewire and downloaded some type of codecs pack for windows media because they could not load a certain video. so i tryed running adware in safe mode and found new entries so i belive spyware is doing this again but i cant figure out why i cant load safe mode either how would safe mode be infected when adware.exe got done i hit remove all 60 items and then the explore.exe error comes up and causes adware not to finish it lock up like. anyways im on my other machine witch has win98se runs fine i would have reformatted my new cpu and ran 98 on it but was advised not to 2000 is better for my type of machine i guess however i appreciate all the help you have givin me if i was on my computer and used limewire i would have sent the file to yahoo first its too bad it ran great after u helped me 5 days or so ago no errors it seemed. also im getting 2 taskbars now like 2 sets of icons show at the bottom in taksbar
     
  31. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    If you can attach a current HJT log.
     
  32. jgi

    jgi Private E-2

    heres my hjt log
     

    Attached Files:

  33. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Is this log from Safe Mode? If so, attach one from normal mode.
     
  34. jgi

    jgi Private E-2

    i belive the first log was from normal mode anyways heres my new log from normal
     

    Attached Files:

  35. jgi

    jgi Private E-2

    explorer error

    ok heres the thing my explorer causes an error and closes it self even in safe mode. i git the normal message saying im in safe mode i click ok then my icons load then explorer closes and i git the in safe mode message again like as if i just loaded in safe mode and i hit ok again. the process repeats it self over and over in safe mode. when i boot in normal mode my explorer closes and my desktop icons go away and my desktop picture changes to my old pic basicly i got a full screen picture with no desktop but i still got mouse and when i hit ctrl alt del the taskbar opens and im able to run a new process.
    Its like when im in safe mode explorer trys to restart itself after it ends and i git my desktop for a sec. where as when im in normal boot mode my desktop goes away and never comes back but sometimes when i try to run a new task in the task manager explorer.exe the desktop comes back with icons and no blue background like i set it to. just a white background with an active desktop refresh button and a blue triangle with a exmation mark. 1 out of 100 trys and explorer might run. when or if i get explorer to somehow run this way i cant run ie. usaully my background shows blue before explore error comes once it closes explore i mean my desktop goes away and my old back ground show full screen there is nothing at this point on my screen other then a picture my background was before if i load explorer.exe as a new task my normal desktop comes back for a sec.
     
  36. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: explorer error

    Please stay in one thread! You must stop starting new threads. Someone is already working with you. Post in that thread. This is all part of your original problem.

    I merged you back to your other thread!
     
    Last edited: Aug 22, 2005
  37. jgi

    jgi Private E-2

    right sorry anyways i just ran mcaffe stinger in normal mode and it found nothing i also tryed running security task manager and i removed the high risk files like yahoo tools and still nothing hope that helps and im gonna try and grab my rkfiles log and tsc log and qloogic but i doubt it will let me
     
  38. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Since BJ is not around right now I'll try to keep you moving on this.

    You have a Trojan installed. Info on it can be found here: http://securityresponse.symantec.com/avcenter/venc/data/trojan.cmapp.html


    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O2 - BHO: (no name) - {00027925-0017-4faf-9539-90E4AC0B9EC5} - (no file)
    O2 - BHO: (no name) - {12EE7A5E-0674-42f9-A76A-000000004D00} - (no file)
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
    O2 - BHO: (no name) - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
    O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} -
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} -
    O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} -
    O16 - DPF: {C81B5180-AFD1-41A3-97E1-99E8D254DB98} -
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -
    O16 - DPF: {FF0C042C-98E9-4C36-B2EC-E21FDFDCEF75} -

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete:
    C:\Program Files\CMAPP <--- the whole folder

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
    Now reboot in normal mode and continue.

    Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixit.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixit.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.
    Now post a new HJT log. And tell us how things are working.
     
  39. jgi

    jgi Private E-2

    right but how do i install an av program like norton when it says error when i click the install file
     
  40. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What about a response to my previous steps I gave you to run!!!!!
     
  41. jgi

    jgi Private E-2

    i couldent get ccleaner to run and the folder c:\programfiles\cmapp wasnt there anymore so i couldent del it anyways heres my new hjt log
     

    Attached Files:

  42. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Either you missed the below or they came back:

    O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -

    Fix them again. It looks like CMAPP is still there according to your log. Check again and delete it.

    What exactly happens when you run CCleaner?
     
  43. jgi

    jgi Private E-2

    it says it created an error same as norton and trend a/v some programs run other dont but ccleaner ran once before i dont get it also when big was helping me the same file cmapp was there i think i had a virus all along
     
  44. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Did you fix CMAPP now and the other O16 line? Are they now absent from your HJT log?

    Uninstall CCleaner, reboot, and then reinstall. I think you may have to do that with a lot of your programs because your log seems to indicate that many things do not seem to be installed (or they are not installed properly). There seems to be a very large absense of items loading at startup (the O4 section of HJT).

    Note: Exact error messages are always more useful to anyone helping you.
     
  45. jgi

    jgi Private E-2

    right i cleaned them before and they came back thanx ill try that
     
  46. jgi

    jgi Private E-2

    new hjt in normal mode
     

    Attached Files:

  47. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    CMapp is gone but you did not fix

    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -

    or you are doing something that brings it back (this is a CLSID for Symantec (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab )

    I would still fix it because it seems to be incomplete.

    How are things working?
     

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