win32 agent yvr

Please begin by clicking Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

• Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
• Then search forTDSSserv.sys
• Let me know if you find this or not.
• If you do find it, right click on it, and select Disable. Do not try to uninstall it.
• Also if TDSSserv.sys is found and you disable it, then reboot.
• After reboot continue on with the below cleaning instructions.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

 

Hello, aarson

Glad to hear that news. If you wish us to confirm that your machine is malware free, please continue running our procedures.

READ & RUN ME FIRST. Malware Removal Guide

Here's a guide on how to attach the logs HOW TO: Attach Items To Your Post

dr.m

 

aarson,

Please run the tools listed in the below link, so we can take a good look at your machine.

READ & RUN ME FIRST. Malware Removal Guide


You need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the requested scans

• SASlog.txt log from SuperAntiSpyware.
• Malwarebytes Anti-Malware log
• ComboFix.txt (normally C:\ComboFix.txt)
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
• You will need to post 2 messages to attach all four logs since only 3 attachments are allowed in any single message. Post all of them in one thread.
• Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

 

aarson

1) Why didn't you have Malwarebytes' Anti-Malware fix what it found?

2) Your version of SUPERAntiSpyware is outdated.

The current version as of 11:33pm today is:
Program version: 4.24.1004
Core: 3693
Trace: 1669

Un-install your current version, run CCleaner, download the most recent release in the below link, then immediately update both SAS & MBAM. Then , re-run both scanners (fixing what they find) and also re-run MGTools.exe.

READ & RUN ME FIRST. Malware Removal Guide

We need these new logs:

• SASlog.txt log from SuperAntiSpyware.
• Malwarebytes Anti-Malware log
• ComboFix.txt (normally C:\ComboFix.txt)
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
• You will need to post 2 messages to attach all four logs since only 3 attachments are allowed in any single message. Post all of them in one thread.
• Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

 

Hello, aarson!

Just a couple of things to do.


The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

*Make sure you tell me if you get a success message.


Step 4:
Run Ccleaner

Step 5:
Now install the latest Sun Java Runtime Environment


Step 6:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

Thanks!
dr.m

 

I'm sorry that I kept you waiting, aarson... but I needed to watch some NFL Play-Off games to relax. And - "You're Welcome!"

Your logs look good! If you are not having any other malware problems, it is time to do our final steps:

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif