Win32:kolweb-e

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

 

Yes...save to either cd or memory stick and then move to the infected machine ...run the programs and copy to logs back to either cd or memory stick and attach them to your next reply.

 

Re-run HJT and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Now see if you can run any of the other tools ...you should have been able to attach the MGLogs.zip.

 

These items do show up in the log:

Try going to start / run / and type "combofix.exe" without qoutes...do the same for "MGTools.exe"

If either run ...attach the logs.

 

Sorry we were not able to help you this time ...let us know if it is truly fixed.

 

Look pretty good .....and the cmd prompt missing makes sense.

Did you at one time have McAfee and Avast installed before installing Norton? We just need to remove those items in your registry.

Please use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 3"
Java 2 Runtime Environment Standard Edition v1.3.1_02"
Java 2 Runtime Environment, SE v1.4.0_01

Reboot and install:
Java Runtime 6

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

See if this still exists and delete it if found
C:\Program Files\McAfee

Then run CCleaner and after running the cleaner ...click on tools and remove:
MarketResearch

Otherwise:
Your logs look clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
* Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
*How to Protect yourself from malware!