Win32Bugbear.a

You're welcome.

What are the below items for that show in your Panda log?

C:\Program Files\Support.com\backup\in\inbox\98229510_5dd44f2b6_[Secret sister.doc.exe]
C:\Program Files\Support.com\backup\in\inbox\98229510_5dd44f2b6_[setup.exe]
C:\Program Files\Support.com\backup\in\inbox\130716929_596a530d3_[Secret sister.doc.exe]
C:\Program Files\Support.com\backup\in\inbox\130716929_596a530d3_[setup.exe]

Who is backing up files into this Support.com folder? Panda indicates they are infected. It also shows the below to files having the same infections as the above:

C:\Documents and Settings\ALARRYP\Application Data\Mozilla\Profiles\larry\yd9jp15w.slt\Mail\pop.erols.com\inbox[Secret sister.doc.exe]
C:\Documents and Settings\ALARRYP\Application Data\Mozilla\Profiles\larry\yd9jp15w.slt\Mail\pop.erols.com\inbox[setup.exe]

Bitdefender also indicates they are infected!

Is this really stuff from ComCast as your HijackThis log shows in the below line?
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start

If so, read the below! Perhaps you should uninstall this program unless it is something you really thing you will need. The fact that it is backing up malware makes me wonder about it.
http://www.bleepingcomputer.com/startups/tgkill.exe-5733.html


The only item in your HijackThis log that you need to fix is below:
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

 

We will be deleting those files eventually but first I want to check on this Support.com stuff to see if it is actually installed.

Let's get an installed programs list from HijackThis!

Run HijackThis, click Open the Misc Tools section
Click Open Uninstall Manager
Click Save List (generates uninstall_list.txt)
Click Save, to save it to a file where you can find it.
Upload this file as an attachment.

 

Re: Chaslang Win32Bugbear.a

Yes! I would uninstall it. Most of the time ISP put lots of junk on your PCs and usually none of it is required to get a connection. Sometimes for DSL providers you do need some software to dial into their PPPoE interface to login. But that has nothing to do with this ComCast Support stuff.

I seriously doubt you need the below too:
BroadJump Client Foundation

Is this also part of ComCast?

You also need to update to the current Sun Java and then uninstall the old one you have (Java 2 Runtime Environment, SE v1.4.0_03)

What do you use the below for:
WexTech AnswerWorks

 

Uninstall WexTech unless you know you need it! See: http://www.wextech.com/

Yes you need Sun Java but you must stay updated. That is what I'm saying. This along with many other important tips are covered in the below link.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!