Win7 BSOD and Event 41

Discussion in 'Software' started by chrisholland03, Jan 17, 2012.

  1. chrisholland03

    chrisholland03 Private E-2

    Hello all --

    My current configuration is a Dell XPS15 Laptop i7-2630QM with 8GB of RAM and the GeForce GT540M video. Running Win7 HP 64 with SP1. I am a US user who is currently traveling in Europe and since I've been over here, I'm getting a daily BSOD that is generating a Kernal-Power Event 41 Task 63.

    I ran the minidump file through BlueScreenView and it's pointing to file ntoskrnl.exe. See minidump attached.

    I'm in over my head -- any assistance would be greatly appreciated!
     

    Attached Files:

    chrisholland03, Jan 17, 2012
    #1
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Did you add any software prior to this happening?
    Have you tried system restore?

    I also found a description of Kernel-power error, ID 41:

    1: The last sleep transition was unsuccessful. This error could be caused if the system stopped responding failed or lost power during the sleep transition

    2: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding crashed or lost power unexpectedly.

    Also found:
    http://support.microsoft.com/kb/2028504

    Because of what I found, I wonder if being in a different country the power is different but I will admit that I am unsure, just heard stories. I would be curious if this happens when you are on battery power, in other words. Either way, one of the above should fix you up.
     
    Major Attitude, Jan 17, 2012
    #2
  3. chrisholland03

    chrisholland03 Private E-2

    In answer to your questions:

    No new software since leaving the US, and it hasn't happened in the US

    Doesn't happen on battery power

    Happens when I have multiple (like 10+) tabs of Firefox open, or iTunes open and playing for many hours

    Sleep is disabled, but system is set to Hibernate after 1 hour of inactivity. I am actively using the system when I get the BSOD.

    Have not tried System Restore yet

    I'm leaning more towards an AC power problem -- they're running 220W/50V here as opposed to 120W/60V in the States. I'm using my US brick with a standard plug adapter -- I'm wondering if my brick has an intermittent fault or if it is catching a drop in current.


    Thanks for your help!
     
    Last edited: Jan 17, 2012
    chrisholland03, Jan 17, 2012
    #3
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    I would check the knowledge base I posted if a system restore does not fix it.
     
    Major Attitude, Jan 17, 2012
    #4
  5. chrisholland03

    chrisholland03 Private E-2

    Bah -- just figured it out...

    http://support.microsoft.com/kb/974476

    Each time it's happened, I've had my Blackberry charging via USB port.

    Thanks for the suggestion -- it helped me find the cause!
     
    chrisholland03, Jan 17, 2012
    #5
  6. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Awesome. Good news is maybe this will help someone else out down the road.
     
    Major Attitude, Jan 17, 2012
    #6

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