Win7 freezes

garrisson · Nov 22, 2013

Hi everyone
First of all, appologize my bad English, I'm not a native Englisch speaker.

My Win7 x64 system freezes regulary since two weeks. I tried to repoduce why, but the only time when it mostly happens is during using Firefox. But that's basically what I'm doing most of the time...

I don't think that I'm infected by an virus or any kind like that, but I can't also totally exclude it as the source of my problems(I'm using Avira, did run a complete system scan without any results).

My drivers should be up to date, although I didn't check it today(should not be older than 2 months).

I hope you can give me some advice concerning my problems...

Kind regards

garrisson

Kestrel13! · Nov 24, 2013

Hi there.

We are going to be uninstalling your old version of FireFox and installing the new version. (Except I would prefer you to use Revo Uninstaller rather than the standard uninstall method) So do the below to save bookmarks:

Run FireFox and click Bookmarks.

Then select Organize Bootmarks.

Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

C:\Program Files (x86)\Mozilla Firefox

C:\users\UserAccount\AppData\Roaming\Mozilla\Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).

Any better?

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Win7 freezes

garrisson Private E-2

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Kestrel13! Super Malware Fighter - Major Dilemma Staff Member