Windows 10 Download Problem

Jud149 · Aug 17, 2015

System is Windows 7, SP1, purchased from Dell about a year ago. I want to download 10 but the icon is not shown. I ran the MS test after checking that the system was current with Window updates (including SP 1) and received "Unsupported Version, 10 is not available for this version". Following the instructions, I entered "next" which responded "system not up to date". My system is up to date. I ran the other suggested solutions to no avail. Any help would be appreciated.

LauraR · Aug 17, 2015

Have you installed all updates....even the non critical ones?

You said you ran other suggested solutions...what were they?

Here are some MS articles:

https://support.microsoft.com/en-us/kb/3081048

and

Updated (6/1/15) with an improved script and instructions, and added troubleshooting steps if the script fails.

If you don’t see the Get Windows 10 app (the small Windows icon in your system tray), it might be because:

Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update

Windows Update is turned off or is not set to received updates automatically

You’ve blocked or uninstalled the necessary Windows Update functionality.

Your device is not running genuine Windows

Your device is running Windows 7 Enterprise, Windows 8/8.1 Enterprise, or Windows RT/RT 8.1, which are excluded from this reservation offer.

Your device is managed as part of a school or business network. (Check with your IT administrator.)

PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29th. After July 29th, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.

Running Windows Update and installing any available updates will fix the first 3 issues.
If you don’t think any of these conditions apply to you, and you’re still not seeing the icon, you can also try running the solution below, which will verify your device meets all the prerequisites and then turn on the Get Windows 10 app:

Open Notepad

Copy the following text and paste it into Notepad:

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeExperienceIndicators" /v UpgEx | findstr UpgEx
if "%errorlevel%" == "0" GOTO RunGWX
reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Appraiser" /v UtcOnetimeSend /t REG_DWORD /d 1 /f
schtasks /run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"
:CompatCheckRunning
schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"
schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser" | findstr Ready
if NOT "%errorlevel%" == "0" ping localhost >nul &goto :CompatCheckRunning
:RunGWX
schtasks /run /TN "\Microsoft\Windows\Setup\gwx\refreshgwxconfig"

Click File, and then Save As

In the File name box, change the file name to ReserveWin10.cmd

Then click the dropdown next to Save as type, and select All files (*.*)

Select the folder you would like to save the file to. For this example, let’s choose to save the file to the C:/Temp folder. Then click Save.

Open an elevated command prompt. (From the Start screen or Start menu, type Command Prompt in the search box, and then in the list of results, right-click Command Prompt, and select Run as administrator.)

Finally, run the file from the location you saved to in Step 6. In this example, you would type the following in the Command Prompt window and hit Enter:
C:/Temp/ReserveWin10.cmd

The Microsoft Compatibility Appraiser can take 10 – 30 minutes to run, during which the script will continuously provide status reports that it is running. Please be patient.
If the script is failing in an infinite loop, then you don’t have the necessary prerequisite Windows Updates. Besides requiring Windows 7 SP1 or Windows 8.1 Update, you must also have installed:
For Windows 7 SP1:
KB3035583
KB2952664
For Windows 8.1 Update:
KB3035583
KB2976978

You can manually check if you have these updates within your elevated command prompt by typing the command:

dism /online /get-packages | findstr 3035583

(Replace the KB number with whichever update you are looking for.) If you have the update installed, this command will show the package identity. For example, Windows 8.1 users should see this:

C:\>dism /online /get-packages | findstr 3035583
Package Identity : Package_for_KB3035583~31bf3856ad364e35~amd64~~6.3.1.29

Thanks,
Yaqub Khan - Microsoft Support Engineer

http://answers.microsoft.com/en-us/...i/848b5cce-958b-49ae-a132-a999a883265b?auth=1
Click to expand...

Jud149 · Aug 17, 2015

Thanks Laura! The culprit was update KB3035583 was never installed yet system said was up to date. I installed it, now have the icon, and reserved Win 10. Thanks again.

But, is Windows 10 ok to install or should I wait for more bugs to be ironed out?
People here do seem to be happy with it, however.

Also, is my Comodo AV and FW compatible with 10?

LauraR · Aug 17, 2015

Good to hear. It sounded like maybe there was an update you missed.

I upgraded from Windows 8.1 to 10 and it was seamless. No issues whatsoever other than slow boot time at first which seems to have resolved itself. I think the general consensus is that it was a pretty smooth upgrade. There are some issues out there, so it's up to you. I don't regret the move at all. I think MS is doing everything it can with this one to get things right.

After checking out Comodo's site, it looks like yes, they are compatible.

Jud149 · Aug 17, 2015

Thanks, you've been a big help.

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Windows 10 Download Problem

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