Windows 7 64-bit locks up shortly after loading

Discussion in 'Malware Help (A Specialist Will Reply)' started by texoz, Aug 18, 2010.

  1. texoz

    texoz Private E-2

    Hi there! I purchased a new Gateway All-in-One ZX4300 a month ago and have had no problems. All of a sudden last night the cursor froze on me. I thought it was the battery in the mouse but it was not. I have paid version of AVG 9.0 and it froze while scanning, even in safe mode. I am unable to perform a system restore because it freezes, and I cannot open the event monitor without making it freeze, also. Computer will work with a clean boot but without any startup programs loaded.

    I followed all the steps in the malware forum but found nothing. Super Spyware kept crashing. Malware Byte found nothing. I have attached logs from Malware Byte and MG Tools.

    Please help! I hate the thought of doing a "clean sweep" as it took so long for me to get this one set up with my transcription programs.

    Thanks in advance,
    Miki
     

    Attached Files:

    texoz, Aug 18, 2010
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You are not having malware problems. Your logs are clean.
    Based on this, you are having a problem with some program or programs that you run. You will have to work this out in the Software Forum, but basically by process of elimination slowly enable each startup until you find the one or ones causing problems.



    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan..
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
    chaslang, Aug 19, 2010
    #2
  3. texoz

    texoz Private E-2

    Thanks. I started the thread again in the software forum. I appreciate your help! :)
     
    texoz, Aug 19, 2010
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Aug 20, 2010
    #4

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