Windows 7 Installation Problem

jacklantern · Dec 15, 2013

Problem: Windows 7 installation requires to load a driver.

"A required CD/DVD drive device driver is missing..."

Machine: Packard Bell EasyNote
Model: ALP-ISIS GB
MS MODEL: ISIG000

It seems this is a very common problem and I fail to see a working solution. I tried installing on both DVD/USB methods.

I tried looking for drivers but cannot find any on the net. (The CD for this laptop's drivers is missing). I went to the Packard Bell website and this laptop doesn't exist for them.

Anyone familiar with this problem? Is there a required modification on the Win7 installer to solve this problem? Should I just look for the drivers? What drivers am i supposed to be looking for?...and where? :mad

plodr · Dec 15, 2013

Try this first
http://support.microsoft.com/kb/952951
Look in the BIOS

If your CD/DVD drive is not compatible with the Microsoft AHCI driver (msahci.sys), your disk controller may be set to AHCI in the system BIOS. You may be able to resolve the issue by disabling AHCI mode for your disk controller in the BIOS. There are multiple BIOS manufacturers and BIOS versions, you should check your system documentation or visit your PC manufacturers website for instructions about how to change this setting.

Note: The basic process for changing the disk controller setting is to restart your computer and enter the system BIOS. The most common method is to press F2 to enter Setup, (different PC's may use a different key). On the BIOS screen, browse to the setting that offers AHCI, ATA, or IDE and possibly RAID. If the setting is set to AHCI, change the setting to ATA. Restart the PC to the Windows Setup disk
Click to expand...

If that doesn't work, start here http://www.packardbell.com/pb/en/GB/content/download
What happens if you put in your serial number?

You can also look through the folders on the ftp site
ftp://ftp.download.packardbell.com/NOTEBOOK/

I can find nothing about what the ALP_ISIS is equivalent to. The GB, I assume means Great Britain.
All the sites I found that mention ISIG000 are non-English.

If the serial number is not recognized in the first step, I have no further ideas about drivers for the CD/DVD driver.

jacklantern · Dec 15, 2013

plodr said: ↑

Try this first
http://support.microsoft.com/kb/952951
Look in the BIOS

If that doesn't work, start here http://www.packardbell.com/pb/en/GB/content/download
What happens if you put in your serial number?

You can also look through the folders on the ftp site
ftp://ftp.download.packardbell.com/NOTEBOOK/

I can find nothing about what the ALP_ISIS is equivalent to. The GB, I assume means Great Britain.
All the sites I found that mention ISIG000 are non-English.

If the serial number is not recognized in the first step, I have no further ideas about drivers for the CD/DVD driver.
Click to expand...

Thank you for the reply plodr.

I entered the bios and it has very little settings I could configure.
On IDE config, I can only set the volume's Type/LBA/PIO/DMA/SMART and 32BitData Transfer. Nothing for ATA/AHCI/RAID.

The laptop's s/n is 1051*****382 (is it safe to post the serial number?). The site, what I think, accepts 11 number digit but my laptop has 12. :confused

I'm now browsing the ftp but I think all these are for newer models.

plodr · Dec 15, 2013

All I can tell you is to try and enter your serial number at Packard Bell's site. If it does not work because it is too long, then I have no clue as to what to do except give up trying to install Win 7.

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Windows 7 Installation Problem

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plodr MajorGeek Super Extraordinaire Moderator Staff Member