Windows 7 USB Drive Issue

We only had the PC for about a month and we have a problem. actually 2 issues.

1. USB Driver and Controller are NOT working
2. Cant troubleshoot to fix problems.

Device Manager says both USB host controller/Root Hub are corrupted and/or missing or whatever.

Try to troubleshoot and it just says it cant start.

also its been doing this since last thursday(Event Viewer).

Windows 7 Home Premium 64bit

 

might wanna try this
http://support.microsoft.com/kb/929833

or you might even need to update the chipset drivers from the pc manufacturer's site.

 

the scan worked and it couldnt fix the problem, but then i couldnt get it to open cbs.txt

 

i got it open i open notepad with admin. but still wont do this part:

findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

So i cant do anything any farther.

 

any other suggestions??

 

One idea, if you have only had this for a month you very likely have restore points easily back to date of purchase. Restoring to a point b/4 any problems might solve this.
Then, of course, you'll need to do updates and any other changes you made since purchase.

 

srry for the late reply but thanks to brandypeppy about his system restore points the issue has been resolved.
Apparently the usb drives had an update somewhere between 1/24-1/30 and corrupted it. she has it set to atuo update through HP Assistant.I restored it to the 24th and it worked.