Windows 7 won't start

Discussion in 'Malware Help (A Specialist Will Reply)' started by cwjones, May 19, 2013.

  1. cwjones

    cwjones Private E-2

    After removing the Alureon.a trojan with the windows defender offline tool, windows 7 won't boot and the boot repair does not work. I've ran the frst64 tool but am at a loss as to what's next. I'm attaching the FRST.txt file it created . This system is critical for business operations in the morning... sure hope it can be fixed in time.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Save fixlist.txt to your flash drive.

    • You should now have both fixlist.txt and FRST.exe on your flash drive.

    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.

    Running MGTools.
     

    Attached Files:

  3. cwjones

    cwjones Private E-2

    Thank you so much, it booted to windows 7 normally, you're a lifesaver. I ran the MGtools and I'm attaching the logs from it and the frst64 fix log.

    I had little hope of rescuing this system

    Thanks again!
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. cwjones

    cwjones Private E-2

    The system has been cleaned, updated and put back into service off site. When work permits I'll run the 3 programs you listed but all symptoms have been solved and the system is running like new again. The other steps in the "Malware removal guide" have been completed.
    The postings in this forum and your direct help saved us Mega dollars due to proprietary software on the system that we no longer have access to. I'm glad I found your site while searching for solutions and will check here first the next time I have issues.
    You have completely solved our problems!

    Thanks again Tim
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. And good luck. ;)
     

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