Windows 7 ZeroAccess services.exe Removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by TrevorG9999, Aug 6, 2012.

  1. TrevorG9999

    TrevorG9999 Private E-2

    Hi gang. One of my computers all of the sudden started showing odd popups and redirected firefox among others. By the time I got to the computer (another person was using it), it had already deeply rooted itself.

    It even deleted the Microsoft Defender service. Tried the MalwareBytes, Spybot Search & Destroy and others and although they have removed some of the initial, findings I just cannot make ZeroAccess go away. If I use RKill or a variant, it just tells me services.exe has shut down and the computer will reboot in a minute.

    Done a lot of reading and saw the recommended course of removal, so hopefully I have done the first two steps correctly.

    My windows recovery would not load files so I used the DVD but although that loads recovery, it shows no valid installations. Anyway I was able to get to command and execute the Scan and search for services.exe. Please see attached.

    Please Help! Thank you!

    BTW I wanted to say I have lurked on Majorgeeks for a loooooooong time... 10+ years it feels like?
     
    Last edited by a moderator: Aug 8, 2012
  2. TrevorG9999

    TrevorG9999 Private E-2

    Well, I'm sure someone would have gotten back to me, but I had to push ahead, so I fixed it myself.

    In case anyone has this issue in the future, here's my fix:

    The virus had disabled windows defender by somehow disabling and removing the services.
    It had hijacked services.exe.
    Created many installers in c:/Windows/Installer (with the creation date of 8/3/2012) Further hid itself in Users/[removed]/AppData inside a hidden bracket named folder ie {231312-312312-31...}. I also noticed a number of odd named .exe files in Users/. I deleted them all.

    After removing all of the installers manually in safe mode, and removing all temp files both with CCleaner and manually, I ran sfc /scannow and it found violations and fixed the services.exe .

    Rebooting into windows I ran MalwareBytes and it found the ZeroAccess again, however this time when it removed it, it stayed removed and subsequent scans come up clean.
     
  3. TrevorG9999

    TrevorG9999 Private E-2

    If a mod could change the title of thread to closed, and remove the attached files for security I would appreciate it. Thanks.
     
  4. TrevorG9999

    TrevorG9999 Private E-2

    Am I invisible?
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Cut the attitude. I'll remove your logs but we do not close threads.
     

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