Windows Antivirus Pro and missing desktop!

Discussion in 'Malware Help (A Specialist Will Reply)' started by honeybee, Aug 21, 2009.

  1. honeybee

    honeybee Private E-2

    I had the Windows Antivirus Pro pop up on me while I was online and all the fake pop up balloons.
    I then shut down the computer, and logged on as normal and tried looking for solutions online. So I ended the "svchast.exe" process, and then tried running mbam! It showed up and scanned for like 2 seconds before disappearing, and after that, my desktop disappeared.
    I've tried running "explorer.exe" from taskmanager and that doesn't work. System restore doesn't work. and I can't run any of my antivirus in safe mode either.
    Please advise
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You should be able to run MGTools.exe and possibly ComboFix as neither need to be installed. If you can not run MGTools, try renaming it to MGTools.com.

    You will find both links here:
    READ & RUN ME FIRST. Malware Removal Guide
     

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