Windows boot slowly + Windows update constantly failed

Discussion in 'Malware Help (A Specialist Will Reply)' started by GoGOMonica, Feb 8, 2013.

  1. GoGOMonica

    GoGOMonica Private E-2

    Hello~
    Recently my laptop is so fail. It used to run very smoothly.

    1) Long ago i updated my bluetooth adapter driver, and the caused malfunction. I downloaded the driver from Dell Support website (apparently there are 3 under 'Network', and i get a lucky shot) and the bluetooth is fucntioning once again. however i checked through the device manager and found '!' marks on Bluetooth Peripheral Device. something is not right...

    2) Recent windows update (automatically) has failed to install over and over again, hence prompting to redownload the same update every time i turn on the laptop. Specifically, its is 'security update for the .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: January 8, 2013 (KB2742595)'.. There is another update coming (also tagged as Important) but come to fail as well. So currently there is 2 pending updates...

    3) While im having these problem, the boot time has increases noticeably. Long black screen appears before the login page turn up. Some says this is related to device/driver error. im not sure myself.

    4) Very recently i have my Avast Antivirus not working (turned off) and every time i ask it to turn on or resume, nothing happens. It remain not-functioning and so, i uninstall Avast and adopt AVG Antivirus. i think this is around when i was installing the bluetooth driver from Dell. it works though! but the '!' mark persist.

    5) Before my Avast failed, i did scan my laptop for virus/malwares in safe mode. Using Avast, SUPERSpyware and Malwarebyte, i managed to remove a few of them but the cleaning has done nothing good to the problem. and by the way before that, i also performed clean boot (msconfig, hiding all Microsoft services, bla3) as stated in the following link: http://support.microsoft.com/kb/929135

    So these are the things that has changed my super cool laptop in to something else. The speed is also noticeably slower than usual.. especially when doing too many stuff like gaming and all. Here are the specs:

    Name Windows 7 Home Premium x64 Service Pack 1
    Features Terminal Services in Remote Admin Mode, 64 Bit Edition, Media Center Edition, Multiprocessor Free, OEM-Version
    SKU Home Basic Premium Edition
    Activation Status Activated
    Checked Build No
    UAC Enabled Yes
    Boot Device \Device\HarddiskVolume2
    System Device \Device\HarddiskVolume3
    Kernel Version 6.1.7601.17944
    Security 256 bits
    Product Name Windows 7 Home Premium
    Build Lab 7601.win7sp1_gdr.120830-0333

    License Status Licensed (Windows Operating System - Windows(R) 7, OEM_SLP channel)
    Hardware DEP Available Yes
    DEP for 32 Bits Applications Yes
    DEP for Drivers Yes
    DEP Policy OptIn (only Windows system binaries)
    Windows Update's version number 7.6.7600.256
    Owner Dell


    Restore Points
    Installed AVG 2013 2013-02-06 13:24:51
    Installed AVG 2013 2013-02-06 13:25:39
    Windows Update 2013-02-06 15:06:37
    Windows Update 2013-02-06 19:00:26
    Windows Update 2013-02-06 19:28:51
    Windows Update 2013-02-07 19:00:10
    Windows Update 2013-02-08 01:35:14
    Windows Update 2013-02-08 07:59:13
    Windows Update 2013-02-08 08:00:07

    User Name Dell
    Workgroup WORKGROUP
    Computer Name DELL-PC
    Language English (Malaysia)
    Installation Time 2011-10-20 13:26:53
    Boot Time 2013-02-08 15:45:18
    Up Time 1 Hour 58 Minutes 41 seconds

    Pls help me. i want my old super cool laptop back!
     

    Attached Files:

    GoGOMonica, Feb 8, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Feb 8, 2013
    #2

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