Windows can't communicate with the device or resource (primary DNS server.)

Discussion in 'Hardware' started by Tolsai, Aug 23, 2012.

  1. Tolsai

    Tolsai Private E-2

    I restarted my computer last night and when it finished booting I could not connect to the internet.
    After running windows trouble shooter I recieved this error:
    Windows can't communicate with the device or resource (primary DNS server.)
    I still have internet access in Safe Mode w/ networking.

    List of things done so far:
    1. Different ethernet cable.
    2. Different port on Modem. (2wire modem/router.)
    3. Ipconfig /release,flushdns,renew
    4. Hard boot modem.
    5. Updated driver software for broadcom netlink gb adapter.
    6. Works in safe mode with networking; disabled all non windows processes in MSconfig and still can't log on.
    7. No new programs installed aside from Guild Wars 2 in the last 72 hours.
    8. McAffe antivirus. Toggled firewall without result.
    9. Tried manual setting static ip/dns settings. Tricks windows into thinking there is a problem with the modem instead of a DNS error but can't get online.
    10. No proxy set.
    11.Ipv4 and v6 protocols set to obtain ip and dns settings automatically.

    I can't think of anything else to do so I'm posting this here hoping someone
    with more knowledge than me can help.

    IP Config/all dump from normal mode

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Fenrus>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Fenrus-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : A4-BA-DB-FD-BB-ED
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::cca:3520:9120:ef25%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 75.45.14.239(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.224
    Lease Obtained. . . . . . . . . . : Thursday, August 23, 2012 1:31:31 PM
    Lease Expires . . . . . . . . . . : Thursday, August 23, 2012 1:41:31 PM
    Default Gateway . . . . . . . . . : 75.45.14.238
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 245676763
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-6C-E4-A4-BA-DB-FD-BB-ED

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4b2d:eef::4b2d:eef(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Fenrus>


    IP config /all from safe mode w/ networking.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Fenrus>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Fenrus-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : A4-BA-DB-FD-BB-ED
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::cca:3520:9120:ef25%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 75.45.30.46(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    Lease Obtained. . . . . . . . . . : Thursday, August 23, 2012 3:16:55 PM
    Lease Expires . . . . . . . . . . : Thursday, August 23, 2012 3:26:55 PM
    Default Gateway . . . . . . . . . : 75.45.30.45
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 245676763
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-6C-E4-A4-BA-DB-FD-BB-ED

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.gateway.2wire.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Fenrus>
     
  2. foo_bar

    foo_bar Private E-2

    I had exactly the same problem and uninstalling McAfee was the solution. Disabling McAfee did not help but uninstalling the whole SW helped. Apparently there is something wrong in the update that came out the other day. Hopefully they'll provide a fix soon for McAfee..

    BR,
    -J-
     

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