Windows Defender error message

Discussion in 'Malware Help (A Specialist Will Reply)' started by malaqua, Nov 18, 2012.

  1. malaqua

    malaqua Private E-2

    My laptop gives me the Windows Defender error code 0x80070006 every time I boot. I followed all your steps for the malware scans and will attach the logs as requested. I'm not sure if or what you may need for me from here on out so please help me if you can. The TDDSkiller scan was clean so I didn't include that log. Thanks.

    View attachment mbam-log-2012-11-18 (11-26-29).txt

    View attachment HitmanPro_20121118_1141.log

    View attachment RKreport[1]_S_11182012_02d0946.txt

    View attachment MGlogs.zip
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    This does not appear to be a malware problem. Your Windows Defender sevice
    entry is missing from the registry which is why it cannot run.

    Note you also have too many security programs installed. I highly recommend that you
    you uninstall Spybot at a minimum, disable Spybot's Teatimer. I would also get rid of
    Threatfire which seems to have just been installed recently.

    Is the Malwarebytes that is installed the free version or is it a paid version that also provides protection?

    For the problem with Windows Defender, try the below.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now reboot for the above to take effect.

    Now to check if it really worked, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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