windows explorer has encountered a problem and needs to close.

hi.
Recently i have been receiving this error message that says ''windows explorer has encountered a problem and needs to close'' evrytime i try to copy a file or folder and also another error comes up when i click on ''dont snd'' ''dr watson debugger''
i have done all the procedures for the malware cleaning and the problem still persist please what do i do?

Thanking you in advance

 

:wave Welcome to Major Geeks! :major

You didn't give us much to work with here. We need to know which version of Windows you have (XP, Vista, 2000, etc), which service pack, and any other steps you've taken other than following the malware removal guide. This brings me to another question: did you find anything while running the malware removal utilities? If your PC was 100% clea, maybe you can tell us how long you've had these problems, what happened before these problems started, and some other details about your PC usage. Without more information, it will be somewhat difficult to offer any advice or a course of action.
:-D

 

o ok...here we go then..
i use windows xp service pack 2
and yh i have done the malware removal steps. I have also desabled ''dr watson debbuger'' i av also tried using tune up utilities but evrything came to nothing...problem still persist.And that reminds me..when i ran the malware removal tools it found some malwares and deleted them.
so please whats the next step???!!!

Thanking u in advance

 

g'day djen4real

there are a lot of things that could cause this issue.having removed some malware may have corrupted or damaged a windows system component,have you tried using the error check function to find and fix any errors in you windows system files,you could also update your computer to sp3 this may also fix any corrupt files.

 

ok i think i will do the sp3 update and see what happens. and when the error comes up..i see the name of some file shell32.dll

 

g'day djen4real

the shell32.dll file is an essential windows component and can be located in the windows - system 32 folder.if this file has become corrupt it will cause the issues you are having and has been a security concern for Microsoft in the past. i would say updating you system to sp3 will help solve your problem.good luck

 

wooow thanks guys i updated to sp3 now evrything is fine...thanks again!!!

and the malware removal procedures i followed is really helping
my pc is now fast and normal thanks again:wave

 

g"day djen4real

its great to see you have received the help you needed and all is well.it is always good policy to keep your computer and software up to date as Microsoft is always issuing priority updates to keep everything running both securely and smoothly.good luck in the future.