Windows Explorer keeps crashing

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

 

Did you do step 0 of the READ & RUN ME?

I still see WeatherBug installed. Or do you have a paid version of WeatherBug?

 

You do not really show any major malware issues (from these logs) that could be causing you problems with Windows Explorer. The issues could be due to another software of hardware conflict. But we will try two other things before sending you to the Software Forum. I'll discuss these further down.
The below are mild malware items due to Dell affiliating themselves with MyWay. You can simply fix them using HJT and then set you home page to whatever you really want.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
You should delete the below file Panda found:
C:\TEMP\zangoinstaller.exe

Now I want you to click Start, Run and enter sfc /scannow and click OK. This will check for missing or corrupted systems files. If there are any and the system cannot find replacements on your harddisk, it will ask for your Windows XP SP2 CD (it must be and SP2 CD). So be ready to supply it. Let me know if this finds any problems.
After doing the above, let's do a check for rootkits.


Download Blacklight Beta and then run it.

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please post contents of log.

 

Okay then add the below line to the list to fix with HJT:
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.EXE 1

Then delete the C:\Program Files\AWS if it exists.

 

Well it would seem my assumption is correct and your problems do not appear to be due to malware.

How often does explorer hang?
Does it ever hang in safe mode?

You could try using msconfig to disable various processes and services from loading at startup. This may lead you to a particular item that is causing the problem.