Windows Explorer Will Not Run (Can't use computer)

Whenever I start my computer, it logs into Windows, but then when it gets to the desktop i get the error mssage saying that windows explorer has encountered an error and will close. So then there's just the blank dsektop with no icons or any way to run a program (safe mose does not work, it just stays on a black screen with a list of all the programs that are supposedly running, but never even makes it to windows startup screen). I am almost completely sure that this is due to the manymanymany spyware programs that are constantly on my computer due to a mass firewall breakdown when i was on a network in college dorms (i know, big mistake...) I once spent about eight hours manually removing all spyware and it worked, but after a couple of months my mother did something (who knows what) that caused a lot of things to come back, and spyware doctor and mcafee are ineffective. So, HOW in the world do I run spyware programs when I can't download/run/open anything, and if someone can tell me how to do this, what programs are the absolute best?

 

Found Virus, Now What?

Since my last post, I found the issue.
Windows Explorer has a virus, and it won't open when my computer boots. I get an error message when windows tries to log on. I ran a program which blocked the application and specified that it has a virus that starts with w32. usually after my software blocks something i check it and click delete, but of course i can't delete explorer. how do i fix this?

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy
• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!