Windows Installer

Hi,

I am new at this and posted to an existing thread yesterday. My post is missing and I am unable to post ... if I did something wrong please accept my apologizes it was unintentional I assure you.

I have tried everything listed.

I have attached a basic list of the procedures I have found and tried so far and a Hijack log.

Your help is greatly appreciated

 

your post was probably flagged by an admin because hijack logs aren't usually needed, unless requested. you can repost your problem here.

 

I have problems described by other with windows installer comming up and doing nothing and it appears it is blocking some programs from running.

I am running XP SP3 and win installer 4.5. This whole issue started after installing an HP OfficeJet 6500. All was well for a week - then HP's scanner software started to hang. I followed there instructions all the way to complete uninstall and reinstall. That yielded the same result. I found one of HP's utilities that correct scanner issues (can you believe that). It told me that it doesn’t work with the 6500. Next step was to call HP support. They did all sorts of things including installing installer 4.5 after this the wheels came off.

I have tried the methods listed on many sites including this one. Using the uninstaller gets the same error message. I have attached my log (of the things I have tried) for review.

I realize it is going to be a real challenge ... given that I rolled back to SP2 and corresponding installer ... continued back to SP3 and both installers for sp3. I have also tried rolling back with system restore. Don’t pretend to be a PC Guru but I pray one of you can help!

I have most of my data backed up but, there are newer items and current Outlook files that I can’t get to now. At a bare minimum if possible I’d like to get the USB backup drive working do a backup and then ...

Thank you very much I am grateful for any help!

Paul