Windows is Shutting down..again

Hi! Very new here, been experiencing some computer problems and was appointed here by a friend.

Here is my problem:

I had a shipping disaster, I had my computer shipped to me, when I opened it the processor was out of the mobo (while being delivered, it was mishandled ) checked my parts and wires and they seemed fine and then *i put the processor back into the mobo.

it randomly shuts down. Sometimes it will start up then shut down, sometimes it will stay on for like an hour then shut down etc. Or on start up my keyboard won't work randomly? I went into safe mode to see if it was a virus, ran scanners to see if it could find anything but nope, nothing and it will shut down even in safe mode. All my fans are working, I tried removing my ram and trying each stick separately, still no go.

And when I say "shuts down" I mean windows. Ex. Like I went to shut down
to turn it off. Lol if you need anymore info let me knowList:

Item number
N82E16820231311 MEM 4Gx2|GSKILL F3-10666CL9D-8GBRL 1
N82E16819115211 CPU INTEL|CORE I7 950 3.06G 45N R 1
N82E16817371026 PSU ANTEC|EA750 750W RT 1 84.99
N82E16820231313 MEM 4G|GSKILL F3-12800CL9S-4GBRL R 1 6
N82E16813188068 MB EVGA 131-GT-E767-TR X58 RTL 1
N82E16814261075 VGA PALIT NE5X460SF1102 GTX460 1G

Any help is very appreciated!

 

Welcome to Major Geeks!

Hopefully someone on here can help you out. Below is a quick, top-of-my-head take, but others here may have other ideas.

Is this a new computer that you never had used? If so, I'd be sending it back. If it wasn't new, I assume that it worked just fine before it was shipped, right? Is this a system you built from components?

I'm not sure I'm understanding the symptoms. Are you saying that it usually boots fine and everything is working normally but after a period of use it shuts down, and when it does shut down it shuts down in the normal Windows fashion ("Like I went to shut down to turn it off.") and you see "Saving your settings" and the like? Or does it just shut down as if you'd pulled the plug? ... Or is it not booting at all sometimes?

Could be most anything that causes the computer not to boot: motherboard, memory chips, hard drive, power supply, graphics card (if separate from motherboard).

A hit that was enough to release the CPU retainer latch is a hit indeed, perhaps enough to damage many of your system's components, but I'd suspect the hard drive before anything else. If it were mine I think I'd remove the hard drive and install a known good one that boots fine on another computer and see if it'll boot in your box. That would point at your hard drive if the substitute drive booted and ran OK and your system didn't shut itself down. If the substitute drive exhibited the same behavior as your drive, then you'd know it was one of the other components mentioned. I might then ship the motherboard and memory chips back to the manufacturer and have them check out the board and chips and go from there. Also, a Windows reinstall might be worth trying if your original hard drive otherwise checks out OK (see next).

Have you run chkdsk on the drive? It's certainly worth doing. See http://support.microsoft.com/kb/315265 for the procedure if you don't know it. Lots of errors might point to platter or head damage. Reformatting might fix them, or maybe it wouldn't and you might need a new hard drive.

If your computer shuts down at random intervals, as I understand you to say, I think that would point to a poor connection somewhere unless you think the shutdowns are due to overheating. You might try booting it up with the cover off and using a wood stick poke around a little at connections, CPU, memory chips, etc., to see if you can trigger a shutdown just by touching something. If you can trigger a shutdown, I think you found the problem (I assume you've already checked some connectors, etc.). Don't lean real hard on things with the stick, just push on them a little, and from different directions.

If it's overheating, that's something else again if your fans seem to be working. Do the fans run faster just before it shuts itself down? After it shuts down can you boot it back up right away or do you have to wait for half hour or so?

Of course, all the above takes time, regrettably. Depends on your situation, location and finances, but it might be easier just to chuck it all in the bin and start over unless you can irrefutably test and prove that various individual components are OK. It's hard to say yet what it could be. Just try to eliminate variables one by one and eventually you'll get there.

Good luck!

Hardware geeks jump in and give us your 2 CPU-cycles-worth, please.

 

Thanks for the reply!

This computer I built myself. Bought all the parts new. It worked fine when I put it together and when I say shipped I meant I moved and had my computer shipped to me and when I got it, the processor was out.

It shuts down in the normal windows fashion. Heres a weird thing that happens, when it shuts down I reboot it back up and then my keyboard won't work? When that happens I pull up the on screen keyboard and click in my password but if I touch any key on my keyboard, it immediately shuts down in normal windows fashion.

I'm doing the HD now and will post what happens.

I have this program called speccy that let's me see my temps of my components, and everything seemed to stay at the 40-50 range so I don't think it's overheating? No my fans do not pickup in speed when shutting down.

 

It shuts down unexpectedly, but normally? "Windows is shutting down" etc?

 

Gimpster123- yes

 

For the keyboard, try plugging it into a different port. Don't think that will help the shutdown problem, but it might fix the keyboard problem.

The shutdown thingy is very odd, indeed, as if Windows is telling itself to shut down. If it always shutdown after, say, 20 minutes, I'd say it was something in your power settings, but that makes no sense for random-length intervals. Since it's a normal Windows shutdown, I retract what I said in my previous post about bad connections.

Have you looked at your Event Logs? There may be something in there to give you some ideas.

 

I would say you might have too replace the CPU i think your CPU pins got messed up during shiping when it fell out all of your pins might have got bent that could be the issue.

 

I agree with what Gimpster was thinking:-D There's probably a fault with the power switch on the front of the case.

But yeah I'd return it anyway.

 

Thanks for the reply guys.

My ports work I believe, I tried different ports and still nothing for the keyboard. I can't do much when I can't use my keyboard! Ugh. I feel its the mobo? but I want to run a test to see what t is exactly, but again.......keyboard

 

OK, can you borrow another keyboard to see if that clears up the keyboard problem? If it doesn't, then yeah, probably something with the motherboard.

And regarding the power switch suggestion, try just touching the power switch lightly (not enough to activate it if it was in good condition). Does that trigger a shutdown? Does pushing a little harder do anything, shy of activating the switch if it were good?

 

sorry guys i meant the heatsink got yanked out not the cpu, wow im retarded.

kipfeet- yes i have and still nothing, along with the poking, still nothing.

 

Disconnect all the front panel connectors from the motherboard see if it goes away.