Windows Me step by step installer stops Norton Antivirus from installing

Have you seen:

http://www.microsoft.com/downloads/details.aspx?familyid=591265a7-e7f4-409f-992b-84d954824ba8&displaylang=en

http://www.microsoft.com/technet/security/Bulletin/MS05-031.mspx

The program itself appears to be from Microsoft and does not appear to be malware.

When you say you "deleted" Step by Step, what do you mean? Did you uninstall it using Add/Remove programs?

This may be more of an issue for the Software Forum than the Spyware Forum. However, if you still feel you have malware related problems, follow the procedures below and we will find out:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).