Windows update unable to install updates

Hi - am hoping someone will be able to assist as I'm at my wits end!

For quite some time now my windows update returns an error when it tries to install updates. I have tried everything I can think of, including:

* Ensuring there are zero registry errors by using RegistryFix, version 5.5
* Running the usual spyware progs - spybot, ccleaner, etc. All clean, big thumbs up.
* Ensuring relevant registry entries have access defined to the SYSTEM user.

Microsoft told me that, basically, I couldn't have this issue as they'd not heard of it. But I do, I really do.

The following is a summary of the errors returned:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 19/09/2006
Time: 13:14:23
User: TOBY-TABLET\Toby
Computer: TOBY-TABLET
Description:
Product: Microsoft Office Visio Professional 2003 - Update 'Visio 2003 Service Pack 2 (SP2): VISIOSP2' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 35 31 30 34 30 {9151040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 38 42 38 32 35 33 36 41 8B82536A
0030: 2d 39 39 46 37 2d 34 38 -99F7-48
0038: 31 35 2d 39 44 39 43 2d 15-9D9C-
0040: 30 37 32 35 43 35 36 46 0725C56F
0048: 33 34 35 44 7d 20 31 36 345D} 16
0050: 30 33 03

The program names change but the event code is always 1024 and the error code is always 1603.
When I reconsititute the data stringsthey all look, to me, like registry keys:

9151040-6000-11D3-8 CFE-0150048383C9
8B82536A-99F7-4815-9D9C-0725C56F345D

Indeed, I can find these values many times in the registry, always as a value under another key and in a 'folder' named DefaultIcon.

There is also a same-name folder for each under C:\WINDOWS\Installer.

Yet, no matter what I do I always get a failure when running the installer.

Anyone got any clues? It's driving me potty.

PC: Tablet PC
O/S: WinXP, SP2, tablet edition

All software is a legal copy.

All help gratefully received.

 

You might want to check out and research this Microsoft Newsgroup:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=MsiInstaller&dg=microsoft.public.windowsupdate&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&pt=1fb9885a-6840-48df-b845-31a5188de97a&catlist=18269d9b-486b-46eb-b15e-0796666fe81a&dglist=&ptlist=&exp=&sloc=en-us
This Newsgroup has helped me a lot in the past.

 

You also might want to try the Dial-a-fix utility, it's great for fixing a lot of problems:
http://www.majorgeeks.com/Dial-a-fix_Full_d4899.html
There is also a "Medium" version.

 

Error 1603 can be related to many things.

First of all it commonly occurs when there is not enough disk space.

Secondly emptying your temp files often resolves this issue. CCleaner is a good tool for this

If neither of the above work then you may have an issue with the windows installer service but try the above first . is a good tool for this

 

Thanks for the info folks. Unfortunately none of those tips has been successful. I noticed the following file in the TEMP directory: visioCA.log. As Visio is one of the aplications reported as unable to install updates for, I opended it. It contains the following lines, repeated on many dates:

Entering ReRegMSXML - 9.20.2006 10.22.49
DllRegisterServer executed on C:\WINDOWS\system32\msxml.dll.
DllRegisterServer executed on C:\WINDOWS\system32\msxml2.dll.
DllRegisterServer executed on C:\WINDOWS\system32\msxml3.dll.
Exiting ReRegMSXML

Don't know if this means anything or is a red-herring but thought I'd post it in case.

 

Can you post the last few lines of the WIndowsUpdate log

C:\WINDOWS\WindowsUpdate.log

Don't post the whole log as it is invariablly quite large, if you can't find any relevant lines please delete the existing log and rerun windows update so we can see only the relevant parts.

 

The file was really huge so I copied it, then deleted the contents, and ran the update facility again. It produce quite a large file so I've only copied the last part of that here. Hopefully this is enough but let me know if not. And thanks for all the help - very much appreciated.

2006-09-20 11:51:23 892 390 AU >>## RESUMED ## AU: Installing update [UpdateId = {92BB01E8-B16A-47D7-8C53-D22EE252FA9A}]
2006-09-20 11:51:23 892 390 AU # WARNING: Install failed, error = 0x80070643
2006-09-20 11:51:23 892 524 DnldMgr WARNING: Preparing update for install, updateId = {40A00C7F-A311-41E4-BF9D-D648C48C1F38}.101 (using payload from revision 100).
2006-09-20 11:51:23 7752 1ac8 Handler :::::::::::::
2006-09-20 11:51:23 7752 1ac8 Handler :: START :: Handler: MSI Install
2006-09-20 11:51:23 7752 1ac8 Handler :::::::::
2006-09-20 11:51:23 7752 1ac8 Handler : Updates to install = 1
2006-09-20 11:51:23 7752 1ac8 Handler Extracting MSP file stored in CAB WINWORDff.CAB
2006-09-20 11:51:27 7752 1ac8 Handler MSI update {40A00C7F-A311-41E4-BF9D-D648C48C1F38}.101 using full-file patch
2006-09-20 11:51:27 7752 1ac8 Handler : Batch installing 1 updates
2006-09-20 11:51:28 892 390 Report REPORT EVENT: {44ECFF3F-BC36-40A3-8931-9C88017205BB} 2006-09-20 11:51:23+0100 1 182 101 {92BB01E8-B16A-47D7-8C53-D22EE252FA9A} 100 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB921566).
2006-09-20 11:51:28 7752 1ac8 Handler List of MSPs in transaction:
2006-09-20 11:51:28 7752 1ac8 Handler C:\WINDOWS\SoftwareDistribution\Download\9df9a057b1f918983b63a7d14f5eebec\WINWORDff.MSP
2006-09-20 11:51:28 7752 1ac8 Handler MSP final command line: DISABLESRCPROMPT=1 LOCALCACHESRCRES=0 NOLOCALCACHEROLLBACK=1 REBOOT=REALLYSUPPRESS
2006-09-20 11:51:53 7752 1ac8 Handler MSP Error List:
2006-09-20 11:51:53 7752 1ac8 Handler No messages in the MSP error list.
2006-09-20 11:51:53 7752 1ac8 Handler : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2006-09-20 11:51:53 7752 1ac8 Handler : WARNING: First failure for update {40A00C7F-A311-41E4-BF9D-D648C48C1F38}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = StartCache
2006-09-20 11:51:53 7752 1ac8 Handler : WARNING: Operation failed at update 0, Exit code = 0x8024200B
2006-09-20 11:51:53 7752 1ac8 Handler :::::::::
2006-09-20 11:51:53 7752 1ac8 Handler :: END :: Handler: MSI Install
2006-09-20 11:51:53 7752 1ac8 Handler :::::::::::::
2006-09-20 11:51:53 892 c18 AU >>## RESUMED ## AU: Installing update [UpdateId = {DEC117FF-719D-47EF-A471-D08F0000992E}]
2006-09-20 11:51:53 892 c18 AU # WARNING: Install failed, error = 0x80070643
2006-09-20 11:51:53 892 524 Agent *********
2006-09-20 11:51:53 892 524 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2006-09-20 11:51:53 892 524 Agent *************
2006-09-20 11:51:53 892 524 AU # Install call complete for all calls, reboot required = No
2006-09-20 11:51:53 892 524 AU #########
2006-09-20 11:51:53 892 524 AU ## END ## AU: Installing updates [CallId = {2C88A08E-C917-4031-AD11-23CDFCE943DF}]
2006-09-20 11:51:53 892 524 AU #############
2006-09-20 11:51:57 892 b60 AU AU setting client response for sessionId 0x0 to 'Complete'
2006-09-20 11:51:57 892 1310 AU #############
2006-09-20 11:51:57 892 1310 AU ## START ## AU: Search for updates
2006-09-20 11:51:57 892 1310 AU #########
2006-09-20 11:51:58 892 1310 AU <<## SUBMITTED ## AU: Search for updates [CallId = {FD8C3C7B-BEE4-4391-BDBA-F664E87FCAA2}]
2006-09-20 11:51:58 892 13c4 AU AU setting client response for sessionId 0x0 to 'Complete'
2006-09-20 11:51:58 5748 31c AUClnt AU client got new directive = 'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0x00000000
2006-09-20 11:51:58 892 c18 Agent *************
2006-09-20 11:51:58 892 c18 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2006-09-20 11:51:58 892 c18 Agent *********

 

1. Click Start, click Run, type services.msc, and then click OK.
2. In the list of services, double-click Office Source Engine.
3. View the Startup type list.
4. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
5. Try to install the Office update again.


Can you let me know which updates are failing (the KB number) and I will find the links for a manual install if the above doesn't help

 

The KB numbers I have are:

KB907417
KB918419
KB916518
KB914455
KB921580
KB913807
KB921566
KB917334

I already ensured that OSE had been started when I first applied the updates so I don't think there's an issue there. To be sure I rechecked and it is started.

 

Lets try installing them manually If we start with this one then try the sutomatic updates again and if not we'll install the next one manually until we've installed them all or it starts working again

KB907417: http://www.microsoft.com/downloads/...35-C252-43CC-8A2A-6A64D6AC4670&displaylang=en

 

Lets try installing them manually If we start with this one then try the sutomatic updates again and if not we'll install the next one manually until we've installed them all or it starts working again

KB907417: http://www.microsoft.com/downloads/...35-C252-43CC-8A2A-6A64D6AC4670&displaylang=en

 

unfortunately the manual update also failed. I beginning to think that I might need a new PC or to reinstall Windows XP! Troublesome thoughts indeed.

thanks again for the help so far

 

I doubt you need a new pc lol

Can you please upload c:\windows\KB907417.log

 

Strangely not- the file isn't there. I tried rerunning the update in case I'd done something wrong but alas it's not there. Could it be somewhere else do you think?

 

ok, what did the installer say as it failed ?

Have a look in your event logs ofr anything that may be relevant ?

(start --> run type in eventvwr.msc and hit enter)

 

After clicking to install the update, a window displays saying "The update cannot be applied". Not terribly useful!

Two events are recorded in the application Event View:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 21/09/2006
Time: 14:05:24
User: TOBY-TABLET\Toby
Computer: TOBY-TABLET
Description:
Product: Microsoft Office Standard Edition 2003 -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 31 32 30 34 30 {9112040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}

AND

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 21/09/2006
Time: 14:05:24
User: TOBY-TABLET\Toby
Computer: TOBY-TABLET
Description:
Product: Microsoft Office Standard Edition 2003 - Update 'Update for Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Toby\LOCALS~1\Temp\OHotfix\OHotfix(00003)_Msi.log.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 31 32 30 34 30 {9112040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 43 36 46 31 45 38 37 44 C6F1E87D
0030: 2d 46 33 45 31 2d 34 38 -F3E1-48
0038: 37 34 2d 39 37 45 43 2d 74-97EC-
0040: 46 38 37 44 41 42 36 44 F87DAB6D
0048: 36 38 37 38 7d 20 31 36 6878} 16
0050: 30 33 03


The other event logs give up no secrets.

 

can I see the log it references

C:\DOCUME~1\Toby\LOCALS~1\Temp\OHotfix\OHotfix(00003)_Msi.log.

 

This could be an issue with the Microsoft Installer support files. So,
grab the latest version (3.1 v2) and install that manually.

Restart the computer in Safe Mode. Rename the
C:\Windows\SoftwareDistribution folder. You will lose your AU/WU
History, but that isn't really a big deal anymore. That folder will be
rebuilt the next time you go online to Microsoft Update.

Now retry the updates

 

I did as you suggested then ran the manual update but I get the same message and the same events are logged. I've uploaded the file referenced as a zip file as it's rather large. I had a quick scan of it but there was nothing obvious to my novice eye.

 

heh that error log references itself lol

MSI (s) (78:40) [14:05:24:643]: Product: Microsoft Office Standard Edition 2003 - Update 'Update for Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Toby\LOCALS~1\Temp\OHotfix\OHotfix(00003)_Msi.log.


Im a little stuck now lol, let me see what I can turn up

 

OK - I've been looking through that file and I did find these lines that may have something to do with it:

DEBUG: Error 2746: Transform 14TTo14U invalid for package C:\WINDOWS\Installer\323f26.msi. Expected product {90CA0409-6000-11D3-8CFE-0150048383C9}, found product {91120409-6000-11D3-8CFE-0150048383C9}.
MSI (s) (78:40) [14:05:12:155]: Skipping validation for patch transform #14TTo14U. Will not apply because previous transform was invalid

This repeats fairly often. Not sure if it means anything. What I can say is that my version of MS Office is pukka - same goes for windows, et al.

 

Hmm that looks like it could be trying to install an update for a on office product with a different language to the update. The first part of the guid for office 2003 products identifies the language and that is the differing part

What language is your version of office

 

Well that depends on where you look. In word and excel I have English (UK) set as the default language. However, in Outlook, no matter what I do I cannot get it to do anything other than English (US). I can set the language to English (UK) but after I send a message it immediately reverts to English (US). This is very annoying because it means that I'm forever setting it to UK so as not to fall foul of spell checker.

 

Actually I am mistaken.
its bytes 4 to 8 that denote the language which is 0409
0409 hexadecimal converts to 1033 decimal, which represents English.

The part that differes is the first 4 bytes:

expected {90CA0409-6000-11D3-8CFE-0150048383C9} = the 9 indicates normal RTM, the 0 indicates enterprise edition, the CA indicates Microsoft Office Small Business Edition 2003

found product {91120409-6000-11D3-8CFE-0150048383C9} = the 9 indicates normal RTM, the 1 indicates retail/oem edition, the 12 indicates Microsoft Office Standard Edition 2003

As you can see microsoft update seems to be confused! Not quite sure how to fix it, have you tried using office update instead of windowsupdate or microsoft update ?

 

Yep - I tried that but also got an error there. Maybe I should try talking to MS again now that we know that there is this issue with the keys?

 

Well MS should have been able to idetify the error from that error message, I am only going on what I know, I didn't realise you'd already spoke to them.

Guess I should have read the first post better lol