Windows wont boot up

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Johnnyboy224, Aug 25, 2011.

  1. Johnnyboy224

    Johnnyboy224 Private E-2

    Ok I was online today and all of a sudden my laptop shutdown.
    I try to start it again and it goes to startup repair.
    It runs to find anything and then restarts automatically and keeps going to startup repair. All i really need help with is getting to my desktop so i can run TDSSkiller and kill whatever is messing with my laptop.
    Is there anyway to get to my desktop? My laptop keeps looping startup repair. When i turn on my laptop, it starts normal and then says "Windows loading files" at the bottom and brings me to startup repair..:cry
    Please help, I hope this is an easy fix I just need to get to my desktop to use tdss killer. :(

    Johnny

    Also while looking online for help, I found this article that is basically the same thing im going through:
    http://www.techsupportforum.com/for...critical-file-c-ci-dll-is-corrupt-577851.html
    They find an answer but I dont understand how to do it please help!
     
  2. Johnnyboy224

    Johnnyboy224 Private E-2

    I finally got to my desktop by disabling the sig verification and it booted fine.
    I used tdsskiller and it was a rootkit driverback something. It didnt have the option to cure it though? Is it because i did a system restore? Im so confused.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please attach the tdsskiller log

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
    Last edited: Aug 25, 2011
  4. Johnnyboy224

    Johnnyboy224 Private E-2

    Ok here is the log, i cant find the log with the rootkit? :confused
    When i first got back to my desktop i quickly ran tdsskiller and it said there was a rootkit there was no cure option though, only "copy to vault", restore, and something else. I figured i couldnt cure it because i tried a system restore before i found a way to my desktop to yesterday. So i clicked restore and then it rebooted my laptop and everything seems to be working fine. Its very confusing o.o
     

    Attached Files:

  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Can you continue on with the other instructions in the Read and Run Me first then please? Attach logs once you are ready. We can check for anything unusual.
     

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