Windows XP Home Edition Help and Support Won't Run

Hello everybody,

My Help and Support doesn't open. There are no error messages after I click on it. Spent quite a bit of time searching for a solution, but nothing works.

Any help would be appreciated.

Windows XP Home Edition SP2

- thumbs

 

http://support.microsoft.com/kb/555384/en-us

I did some poking around. Try going to C:\Windows\Help\windows.chm and double-click it. It should open a window like that below (I have XP Pro so yours will be different) then click on the link that I have put in a purple box in the example below.
-OR-
Click Start > Run and type hcp://services/centers/homepage and press Enter.

I hope this helps! Good luck!

 

I tried both procedures, and nothing would open.

I tried right-clicking on the pchealth.inf file. It asks for dataspec.xml. I put in my Windows XP disc, and I get a message saying it's the wrong disc.

Any other suggestions would be appreciated.

Thanks.

- thumbs

 

I tried pasting and running that command, and nothing happens. As for Registry Cleaners, my wife's laptop was running real slow, so I was shopping around for a cure thinking it might be a registry issue. I think I might have used my computer to test run something, but it was a while back. Don't recall a name or anything.

Anything else to try?

Thanks!

- thumbs

 

I found the Compiled HMTL Help File. When I try opening it, I get the message:

Cannot open the file mkMSITStore:c:\windows\help\Windows.chm

- thumbs

 

I was there earlier today. All I have is a Dell Reinstallation CD.

After I right clicked on pchealth.inf, I needed dataspec.xml.

I'll try again.

Thanks.

- thumbs

 

I actually got the procedure done. All the files seems to copy from the Dell
CD, and the process finished. But no Help and Support.

Any other suggestions?

Thanks.

- thumbs

 

I just checked out the link. Now we might be getting somewhere.

I don't have time tonight as I gotta get REAL early, but I'll
try it tomorrow night.

Thanks!

- thumbs

 

Sorry I haven't had time to tinker with this issue lately.

I was reading the link you gave me, and it seems the
instructions are for Windows 98, and it regards the
hhctrl.ocx file from Internet Explorer 5.0

I just tried the suggestions at:

http://support.microsoft.com/kb/555329/en-us

and my computer said the registry entry already exits.

Still eager to get my Help and Support going, somehow.

Appreciate your help on this.

- thumbs

 

I'll give your suggestion a try, and check out the links.

Thanks for staying with me.

- thumbs

 

Tim,

Well!

I ran your first option:

regsvr32 c:\windows\system32\hhctrl.ocx

and nothing happened.

I downloaded and ran:

http://www.microsoft.com/downloads/...26-ae89-4cb3-a819-e6da160f2e66&DisplayLang=en

and I got a message saying updates were already installed, or something
like that.

Then I downloaded and ran your third suggestion:

http://helpware.net/downloads/index.htm#MJs

MY HELP AND SUPPORT NOW WORKS! The issue has been resolved. I'm not sure I understand what MJs did, but what the heck.

I WAS thinking about just going forward without Help and Support, or resorting to repairing Windows XP at some time.

Thanks again for your patience and help.

- thumbs