"Windows XP shuts down and restarts when scanning"

MaverickMustang · Nov 4, 2009

:cryWhenever I start any type of scans from Windows, wether it is AVG AntiVirus, Super AntiSpyware, Regiostry Cleaner and whatever else Windows shuts off and restarts giving me the Restore Active Destop page wich has been remove in the registry.
It simply won't let me scan the computer at all with any scanner of any type.
Even tried on line scanner from Microsoft... nothing works.

chaslang · Nov 7, 2009

Welcome to Major Geeks!

Your problems may be with your Windows OS and not malware. Let's see if you can do the below.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.exe

Rkill.com

Rkill.scr

Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.

Now download and Run exeHelper from Raktor

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

A log file named log.txt will be created in the directory where you ran exeHelper.com

Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Now run this: Using Malwarebytes Anti-Malware

Now run this: Using MGtools

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

exeHelper log

Malwarebytes Anti-Malware log

MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

MaverickMustang · Nov 9, 2009

When I try to download exeHelper I go through the whole routine until it comes time to save and after having clicked SAVE the dowloaded file I get this message: Error copying file or folder - Cannot copy exeHelper : Access denied. Make sure the disk is not full or write-protected and that the file is not currently in use.

Tried that on two different computers and I always get the same message eventhough I do not have any problems with the other computer. Even tried downloading it to a USB key nothing works.

When you talk about logs, is that the log from HijackThis?
Thanks again for the help.

chaslang · Nov 11, 2009

MaverickMustang said: ↑

Tried that on two different computers and I always get the same message eventhough I do not have any problems with the other computer. Even tried downloading it to a USB key nothing works.
Click to expand...

If you cannot download the file on either computer, I suggest that you ask someone else to do it for you because either both computers have infections or you are doing something wrong. Also make sure you are not blocking the download with an antivirus, antispyware, or firewall program.

MaverickMustang said: ↑

When you talk about logs, is that the log from HijackThis?
Click to expand...

No! The logs requested in my message were for exeHelper, Malwarebytes, and MGtools.

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"Windows XP shuts down and restarts when scanning"

MaverickMustang Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

MaverickMustang Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member