WinHound

Discussion in 'Malware Help (A Specialist Will Reply)' started by mcd278, Dec 9, 2005.

  1. mcd278

    mcd278 Private E-2

    My computer is infected, and I can't quite eradicate the spyware. I've run AdAware, CCleaner, Microsoft AntiSpyware, SpyBot, the online scans (Bitdefender, Kaspersky, etc.), etc. to some success. At first, my desktop wallpaper was a black screen with "Your computer is infected by spyware... click here to view spyware removers...". After running HJT and using the online analysis programs to remove a few objectionable entries, I've managed to eliminate the spyware desktop, which has been replaced by a white background. It seems to me as though something in my HJT log is getting past the check, but I'm not sure. Any guidance would be appreciated. Please find attached my HJT logfile. Thanks in advance.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sounds to me like you may have had a Smitfraud or SpyAxe problem. Your log is clean but since you still have problems, it would be worth running thru the below procedure to make sure. Not you will probably not find any of the entries show in the sample HJT lines. That's OK. Just work thru all steps and posts the requested logs. Also indicate if problems have been resolved.

    Smitfraud and PSGuard Removal
     
  3. mcd278

    mcd278 Private E-2

    Upon startup or rebooting McAfee Privacy Service is disabled, whereas prior to the infection it functioned properly. (Editorial comment: McAfee's Internet Security Suite has allowed 2 significant infections in the 6 months it has been installed on this machine. While McAfee is certainly not designed to be the sole source of protection- and is certainly not the sole source of blame- it seems to me there must be better options. Suggestions?) Internet connectivity is functional. Desktop background is blue. When shutting down, Windows gives an error code about a file or process or some issue I am unable to decipher because it disappears so quickly.

    Please find Panda and Smit files attached (note: deleted syware found in Panda scan). Thanks.
     

    Attached Files:

  4. mcd278

    mcd278 Private E-2

    Ran AdAware + SpyBot on a whim. AdAware picked up six neglible objects; conversely, SpyBot picked up 15 registry key and registry changes problems, which appear to illuminate the McAfee Privacy Center issue. Problems icnluded: Haxdoor-H, AbetterInternet, Spy Sheriff, SurfSideKick, Windows Security Center (AntiVirus, Firewall + Windows update DisableNotify + overrides) and Windows Active Desktop. I had SpyBot fix the selected problems but had the same Privacy issue upon startup (note: selected immunize in SpyBot). I should also note that the error code upon shutting the machine down informed me that something failed to run because Windows is shutting down. Hope this helps. Thanks.
     
  5. mcd278

    mcd278 Private E-2

    Re: WinHound- Update/Firewall DisableNotify

    Major problems, gentlemen. As stated in a previous post, SpyBot was unable to fix McAfee Firewall + Windows update DisableNotify entries in Registry Keys. I ran HJT and posted the log on one of the HJT log Internet analysis sites. It pinpointed two files as possibly problematic:
    1. c:\windows\system32\usrshuta.exe +
    2. c:\programfiles\mcafee.com\agent\mcagent.exe

    I deleted both in safe mode. Upon normal restart, the machine locked up before the McAfee Security Center icon in the taskbar could load. I assumed this was due to deleting the mcagent.exe file. So I rebooted in safe mode. Fortunately, I was able to restore it from the recycle bin; however, my problem remained. Unfortunately, I emptied the recycle bin before I could restore usrshuta.exe (though my research indicates this file isn't really necessary).

    I decided to uninstall the McAfee Internet Security Suite in its entirety (Privacy Service, Spam, Firewall, Secuity Center) and then reinstall in the hopes my issues might be fixed. A system configuration prompt displayed during the install, which makes me think the aforementioned DisableNotify prompts are wreaking havoc on McAfee. Furthermore, only Spam, Firewall and Security Center download while Privacy Service will not even with a custom install. A look at the security center shows that Windows updates and the McAfee firewall are disabled.

    I am able to access the Internet in safe mode. AdAware, Microsoft AntiSpyware, etc. appear to be clean. Any suggestions? Again, any guidance would be greatly appreciated. THANKS!
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: WinHound- Update/Firewall DisableNotify

    First it would be better if you only did whatever we ask you to do and nothing more. If you would like to work your problem elsewhere that is your choice, but it is much easier for us if you would only do what we request.

    At the current time I now have no idea what your status really is so it would be good if you just provided a list of all know problems.

    Please note that notices from Spybot about "Windows Security Center (AntiVirus, Firewall + Windows update DisableNotify + overrides) " are not problems. They are just notices to tell you that you have changed the default Windows settings. This will happen anytime you install a program like McAfee (and others) that provide the same services. If Spybot is still showing other problems (other then these Disable notify messages), please attach a current log from Spybot.

    One item that you can delete from the PandaScan is: C:\WINDOWS\deskbar.ini

    Also I have no idea what you expect you desktop to look like, all you said was that it is blue but you did not say that this was unexpected. If it is unexpected, first just disable active Desktop. Now if you are having problems where you cannot change your Desktop (i.e., it is locked), do the below:

    Fixing Locked Desktop
    Also you should right click on your Desktop and select Properties. Then click the Desktop tab and then the Customize Desktop button. Now in the next window that comes up click the Web tab. Make sure at the bottom that Lock desktop items is unchecked. Then in the Web pages: box delete all items but My Current Home Page and make sure it is unchecked too. Then click OK. Apply. OK.

    Now also attach a new HijackThis log from normal boot mode if you can get into normal boot mode. If you cannot boot in normal mode, I would suggest that you uninstall McAfee and leave it uninstalled for now. And then look for your CDs that contain the drivers for your system and find a replace for the usrshuta.exe file you deleted and anything else you may have deleted that we did not request. Even in your first message you said you "remove a few objectionable entries" with HJT. What were they? If you had HJT installed properly, you should be able to restore from the backups it creates (that is anything that should not have been removed).
     
    Last edited: Dec 14, 2005
  7. mcd278

    mcd278 Private E-2

    Absolutely agreed.

    First, I deleted C:\WINDOWS\deskbar.ini. I also followed your instructions for fixing a locked desktop; however, on the Web menu in the Customize Desktop screen "Warning homepage" is checked and cannot be deleted (after pressing delete, OK and apply, the page still exists). I expected the screen to display the "Bliss" Windows option but instead am now greeted with a black screen. Please find attached my HJT log from safe mode, as I am unable to boot in normal mode. Therein lies the problem: when I boot into normal mode, the machine freezes up and must be manually turned off.

    Notes:
    Internet is accessible in safe mode
    SpyBot log is clean other than DisableNotify prompts
    McAfee has been uninstalled

    As for HJT entries, I am unsure what was removed initially. And backup logs are available in the Backups folder but most require a program to be selected to open the file with. Should they be opened with HJT (pardon my ignorance)? Please advise if further clarification is necessary. Many thanks.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You view HJT Backups by using HJT and going to Misc Tools and then Backups. You can see what has been backed up.

    Let's try something:

    Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixadt.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixadt.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.
    Now reboot your system and check to see how things are working.
     
  9. mcd278

    mcd278 Private E-2

    I created fixadt.reg file and added it to the registry; however, the machine continues to freeze upon startup, and the "Warning homepage" box in the Web section of Customize Desktops remains (screen is black; expected Windows "Bliss" option). Safe mode continues to function properly, though. I noticed I forgot to attach my HJT log on my previous post so please find the most current log attached. Please advise. Thanks.
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Are you sure you made sure at the bottom that Lock desktop items is unchecked?


    If it is uncheck and you cannot unlock the Desktop, first uninstall MS Antispyware and then try the fixes (the Fixing Locked Desktop and the registry patch). We may have to fix the below first too.

    I still see a bunch of McAfee stuff running. Make sure nothing else shows for it in Add/Remove programs. We may have to uninstall manually.

    Run HijackThis and select the below lines and Fix it after closin all browsers:
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [CleanUp] C:\DOCUME~1\MCD\LOCALS~1\Temp\20051213195646_mcappins.exe /v=3 /cleanup

    Then reboot in safe mode and delete:
    C:\Documents and Settings\MCD\Local Settings\Temp\20051213195646_mcappins.exe <--- Actually delete everything that it allows you to delete in the Temp folder.

    Now run Ccleaner!

    Now reboot and post a new HJT log and tell me what your status is.
     
    Last edited: Dec 17, 2005
  11. mcd278

    mcd278 Private E-2

    First, I made sure Lock Desktop Items was unchecked, and it was not. Then, after closing all web browsers, I ran HJT and fixed the lines you requested. (Note: these actions were performed in safe mode). I rebooted in safe mode and attempted to delete C:\Documents and Settings\MCD\Local Settings\Temp\20051213195646_mcappins.exe but could not find it in the file (Note: viewing hidden files has been enabled). Instead, per your request, I deleted everything the Temp folder would allow me to delete. I then ran Ccleaner. Next, I ensured nothing existed for McAfee in Add/Remove programs and found nothing. Then I tried to uninstall MS AntiSpyware using first Add/Remove Programs and then Cleaner to no avail because "The Windows Installer Service Could not be Accessed". I'm assuming this is because I'm running in safe mode.

    Status: Things have not changed in terms of normal mode access, i.e., system still freezes. "Warning homepage" remains selected in Customize Desktop Web panel. Please find attached requested HJT log. Please advise. Thanks!
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well now that you unlocked your Desktop you should have repeated what I gave you in message # 6 (Fixing Locked Desktop) and possible the registry patch from message # 8. It should have been unlock the first time in message # 6.

    Let's see what the status of Windows Installer is.

    Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to Windows Installer. Then right click the entry, select 'Properties' and tell me what you see for Path to executable, Startup type and for Service status.

    Here is what they should be when nothing is in the process of being installed:
    Path to executable: C:\WINDOWS\System32\msiexec.exe /V
    Startup type: Manual
    Service status: Stopped

    While we have services.msc opened, let's fix the problems with McAfee not being completely uninstalled:

    In the Services window, scroll down to McAfee WSC Integration (or if not found look for the short name McDetect.exe) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

    Now repeat the above for the below two services (or short names which are in parenthesis):
    McAfee Task Scheduler (McTskshd.exe)
    McAfee SecurityCenter Update Manager (mcupdmgr.exe)

    Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

    McAfee WSC Integration

    If that does not work try entering the short name: McDetect.exe

    Now repeat the above steps with HijackThis for the below two services (or short names which are in parenthesis):
    McAfee Task Scheduler (McTskshd.exe)
    McAfee SecurityCenter Update Manager (mcupdmgr.exe)

    Then exit HijackThis and reboot.

    After reboot run HijackThis and fix any of the below lines that are still found:
    O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll (file missing)
    O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll (file missing)
    O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - Unknown owner - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe (file missing)
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)

    Then get a new HJT log and attach it here.

    Do you have a Windows XP SP2 CD?
     
  13. mcd278

    mcd278 Private E-2

    I must have been unclear in my previous post because the "Lock Desktop Items" box has always been unchecked, yet adding fixadt to my registry has not solved the "Warning homepage" issue nor the freezing of the maching at startup. My apologies. So we're on the same page, I followed the steps as prescribed in your post but the changes have so far been uneffective.

    As for Windows Installer:
    Path to executable: C:\WINDOWS\System32\msiexec.exe /V
    Startup type: Manual
    Service status: Stopped

    McAfee WSC Integration displayed Service status: Stopped and Startup type as automatic. I set the Startup type to disabled. McAfee Task Scheduler displayed Service status: Stopped and Startup type as automatic. I set the Task Scheduler to disabled. McAfee SecurityCenter Update Manager displayed Service status: Stopped and Startup type as Manual. I set the SC Update Manager to Disabled.

    I deleted the following NT services using HJT: McDetect.exe, McTskshd.exe and mcupdmgr.exe. I then exited HTJ and rebooted.

    After rebooting, I ran HJT and deleted the following:
    O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll (file missing)
    O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll (file missing)

    The 023- Service items were not found.

    I do not have a Windows XP SP2 CD (downloaded SP2 via Microsoft Updates). Please find attached a new HJT log as requested. Please advise. Thanks.
     

    Attached Files:

  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes it was unclear. Your previous message said:
    which meant it was not unchecked. Thus it was checked. At least that is how I understood it.

    At anyrate I now understand that it is not checked. So in the Web pages: box. It just says "Warning homepage" ? Is that exactly what it says? Is it checked? If so, unchecked it and then try to Delete it. Do you also see a My Current Home Page choice?


    Download the attach GRKey.zip to your PC someplace you can locate it. Then extract the getrunkeys.bat file from the ZIP. Locate the grkey.bat file and double click on it to run it. It will create a file named runkeys.txt in the root of drive C: (C:\runkeys.txt) . This log will also popup in a notepad window which your can just close. Upload the runkeys.txt file here are an attachment.
     

    Attached Files:

    Last edited: Dec 18, 2005
  15. mcd278

    mcd278 Private E-2

    In the Web page box it says “Warning homepage” and the box is checked. Per your request, I unchecked it and tried to delete it but it’s still there. I do not see a My Current Homepage choice. “Warning homepage” is the only Web page listed.

    I ran the grkey.bat file from the desktop; however, the resulting runkeys.txt file is blank. Upon further inspection, I notice that the screen the grkey.bat file brings up (c:\windows\system32\cmd.exe) displays the following error: “grep is not recognized as an internal or external command, operable program or batch file.” Please advise.
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry! That was my fault! I forgot to add grep to the ZIP. Download the same file and run it again.
     
  17. mcd278

    mcd278 Private E-2

    No prob. Please find runkeys.txt attached as requested.
     

    Attached Files:

  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please run msconfig and tell me if Normal Startup is selected. It looks to me like it is not set for normal startup.

    Also while msconfig is open, click on the BOOT.INI tab and tell me what Boot Options (in the box at the bottom) are checked if any. If /SAFEBOOT is checked, uncheck it and see if you can boot in normal mode.

    Now Download the Registry Search Tool

    Unzip to your Desktop and double click on regsrch.vbs
    (if you have script protection, please allow this to run)

    In the dialog that opens enter the following:

    Warning homepage

    Press 'OK'

    The search will run for a while then alert you when it is finished. Press 'OK' and copy the contents of the WordPad window and post in this thread. If it is very long, an attachment would be better.
     
    Last edited: Dec 18, 2005
  19. mcd278

    mcd278 Private E-2

    System Configuration Utility, as you suggested, is set for selective startup. No boot options are checked.

    Regsrch.vbs found the following:
    [HKEY_USERS\S-1-5-21-1856352590-770524908-2439664784-1007\Software\Microsoft\Internet Explorer\Desktop\Components\0]
    "FriendlyName"="Warning homepage"
     
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Set msconfig for Normal Startup!

    Also download the below new version of GRkey2.zip and get a new log to post here. I changed it for your registry key found with RegSrch and also changed it to create a new output file named runkeys2.txt. Attach runkeys2.txt. Since you have grep.exe from the previous version, I did not put it in the ZIP. Just extract this new version whereever you extracted the previous one.
     

    Attached Files:

  21. mcd278

    mcd278 Private E-2

    I set Msconfig for Normal Startup. Please find attached runkeys2.txt file as requested.
     

    Attached Files:

  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixwp.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixwp.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.
    Then reboot into safe mode and delete the below:
    C:\WINDOWS\warnhp.html

    Now reboot in normal mode (if possible) and either way tell me the status of your Wallpaper. Also post a new HJT log.
     
  23. mcd278

    mcd278 Private E-2

    C:\WINDOWS\warnhp.html does not exist. I even searched for it without any luck (Note: hidden files and folders have been enable). Please advise.
     
  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click Search and the Select "All files and folders"
    Enter warnhp.html in the "All or part of the file name:" box
    Now select "More advanced options"
    Make sure the following check boxes are checked:
    • Search system folders
    • Search hidden files and folders
    • Search subfolders
    Then click the Search button. If you find it, delete it and let me know where it was. If not found, just continue with the other instructions.
     
  25. mcd278

    mcd278 Private E-2

    Followed your instructions for searching hidden files and folders and subfolders. Search did not find warnhp.html file.

    Anyway, I ran fixwp.reg and added it to the registry. Now, in the Web panel of Desktop Items, "Warning homepage" is gone and has been replaced by"My Current Homepage". Desktop background remains black. I tried to change it to Windows "Bliss" option but was unable to apply the change. No matter, I can live with a black background if need be.

    I rebooted in Normal Mode but experienced the same system freeze.

    Please find attached most current HJT log.
     

    Attached Files:

  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Some small progress. Now repeat the Fixing Locked Desktop fix from message number 6 and also do the registry patch from message number 8 again. We have to repeat them now that we removed the bad entry. See if there is any change.

    Also do the below:

    Click Start, Run, and enter cmd into the box and click OK. This will open a command prompt window. At the command prompt type the below and hit the enter key:
    sfc /scannow

    It may ask you for a Windows CD at some point if it needs any files that it cannot find on your hard disk. Let me know the results.


    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [CleanUp] C:\DOCUME~1\MCD\LOCALS~1\Temp\20056121103_mcappins.exe /v=3 /cleanup

    After clicking Fix, exit HJT.
    Use Windows Explorer to find and delete
    :
    C:\Documents and Settings\MCD\Local Settings\Temp\20056121103_mcappins.exe <--- in fact it would be even better to delete all files found in this Temp folder. Some items you may not be allow to delete. Let me know the names of the files you cannot delete.

    Now reboot and post a new HJT log.
     
  27. mcd278

    mcd278 Private E-2

    Repeated the registry patch from #8. Repeated Fixing Locked Desktop steps- Lock desktop items is unchecked, all items but My Current Home Page are unchecked. Still unable to adjust Wallpaper.

    Command prompt window displayed the following error immediately after pressing enter: Windows File Protection Could not Initiate a scan of protected system files. Specific error code is 0x000006ba (RPC server is unavailable).

    Used Windows Explorer to search for C:\Documents and Settings\MCD\Local Settings\Temp\20056121103_mcappins.exe, which Windows could not find. I did delete everything possible in the Temp folder, though.

    Please find attached current HJT log.
     

    Attached Files:

  28. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run services.msc like we did in previous messages and look for the following service name:
    Remote Procedure Call (RPC)

    If found, tell me what the Startup type and Status boxes contain.
     
  29. mcd278

    mcd278 Private E-2

    RPC startup type = automatic and service status = started.
     
  30. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Now get the same info for the below service:

    Remote Procedure Call (RPC) Locator
     
  31. mcd278

    mcd278 Private E-2

    RPC Locator startup type = manual and service status = stopped.
     
  32. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: WinHound- Update/Firewall DisableNotify

    Well at this point you may be looking at need to do a repair install or total reinstall of Windows. This problem is not malware and it all seem to start when you deleted some files in message number 5 that should not have been deleted. I would suggest you attempt to put those files back and see what happens! Otherwise you may want to start a thread in the Software Forum where some one can help you do a repair install or a reinstall of Windows (unless you already know how to do this).

    It may be possible that a reinstall of Windows XP SP2 that you download will fix this but I really do not know if that will fix the problem.
     
  33. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: WinHound- Update/Firewall DisableNotify

    Do you have any other user accounts on this PC?

    If so, can they boot in normal mode?

    If not, create a new account and see if you can then login with the new account in normal mode.
     
  34. mcd278

    mcd278 Private E-2

    I created a test user account and experienced the same problem with startup. I ordered an XP2 disc because Microsoft's website will not allow this machine to install via the Web even after installing ActiveX. Yuck. That's what I get for being a jackass. But I digress.

    Many THANKS for your time and effort trying to help me fix my blunder. It's very much appreciated.
     
  35. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome! In the meantime while waiting for your SP2 CD to arrive you should backup any important information of your own and then could either reinstall from whatever current Win XP CD you do have or you could try a repair install. I forget....do you have a Win XP boot CD? If you want to try this you would be better off working this in the Software Forum. You can always point them to this thread as to what has been going on.

    You can also find info on the Web about this. Like:
    http://www.michaelstevenstech.com/XPrepairinstall.htm
    http://www.webtree.ca/windowsxp/repair_xp.htm
     

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