winlogon popup & taskbar not wrking

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by sachinmi, Sep 5, 2011.

  1. sachinmi

    sachinmi Private E-2

    please find below my HIjack log.
    i hve scanned with AVG and Trendmicro not found anything.
    please guide me.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:19:46, on 05-09-2011
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal


    Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.




    Regards
    Sachin m.i
     
    Last edited by a moderator: Sep 5, 2011
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    First download HostsXpert and then follow the below steps.
    • Unzip HostsXpert.zip
    • It will create a folder named HostsXpert in whatever folder you extract it to.
    • Run HostsXpert.exe by double clicking on it.
    • Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
    • Click Restore Microsoft's Hosts File and then click OK.
    • Click the X to exit the program


    Now, please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide



    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. sachinmi

    sachinmi Private E-2

    hi thanks will do as you posted. will update once im done with the steps.

    Thank you
     
  4. sachinmi

    sachinmi Private E-2

    hi ,
    i am following the Steps. few problems i cant change he UAC in my windows.
    it gives an Error with pop up
    C:\users\sachin\E69686_1\winlogon.exe.
    The NTVDM CPU has encountered an illegal instruction.
    choose close to terminate the application.
    find the Screen shot attached.

    Regards
    Sachin m.i
     

    Attached Files:

  5. sachinmi

    sachinmi Private E-2

    Please find attached LOG reports of the scans.
    also i got an error in root repeal.

    thanks again
    Regards
    Sachinmi
     

    Attached Files:

  6. sachinmi

    sachinmi Private E-2

    Please find more files attached since i couldnt attach more than 4 files in one post.

    Regards
    Sachin m.i
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This file should have been removed by Malwarebytes and SUPERAntiSpyware. Can you disable UAC now?


    Uninstall the below old versions of software:
    Java(TM) 6 Update 25
    LiveUpdate 3.2 (Symantec Corporation)

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    Last edited: Sep 7, 2011
  8. sachinmi

    sachinmi Private E-2

    hi thank you for the Reply,
    i have seen that MY UAC is disabled before i made the scan you advised with TWEAKUAC program one of my friend gave it to me.

    so the scan was done after diabling the UAC .

    now shall i follow wht you have told.?

    ill do it and post it up.

    Regards
    Sachin m.i
     
  9. sachinmi

    sachinmi Private E-2

    hi,
    please find attached the logs you requested.
    i hope it looks fine now.

    Regards
    Sachin m.i
     

    Attached Files:


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