WinWeb Security Infection

Important Notice: A new version of SUPERAntiSpyware is out that should help with this problem from Vundo.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this first log later.
• Since this infection has been reappearing after a reboot, you will have to reboot again and then run an additional scan to make sure it comes back clean. Attach this second log too.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now try to run Malwarebytes again. If it runs, attach the log.

Now try to rerun MGtools.exe. Download the new version and make sure you download it and save it to C:\Mgtools.exe. It you still get a crash when running it, it is probably not a malware issue but rather a problem within your OS. If you do get a BSOD, give us the exact word for word error message and error numbers.

If MGtools runs, attach the C:\MGlogs.zip file.

Also remember to attach the new C:\combofix.txt log.

 

You did not attach anything.

 

You did not do what I requested with SUPERAntiSpyware and are thus still using an old version and also outdated databases too.

I still need the Malwarebytes log and new log from MGtools as requested in message # 2