WMP Issue & Computer Problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by ubie, Oct 15, 2007.

  1. ubie

    ubie Private E-2

    Hi all. :wave

    Sorry to bother but, I've got a couple of issues I could use some help on.

    More often than not, when I go to play vids via WMP, the movie starts but, freezes (the tracker continues to run at bottom screen and sometimes I can even hear the audio part but, the video is shot!

    Also, my computer is slow as a snail in cold-honey! Only odd thing I've noticed is that periodically, out of nowhere my screen pops over to Google-this is the actual link in the url bar
    http://search.conduit.com/?ctid=CT246728&q=&octid=CT246728&SearchSource=8

    Any help is solving these problems is greatly appreciated-many thanks, ubie

    Here is my hjt log

    • Edit by bjgarrick: Inline HJT log removed. READ & RUN ME sticky not followed.
     
    Last edited by a moderator: Oct 15, 2007
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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