Worm Blaster in Windows 8

I'm working on a Sony VIAO running Windows 8 64-bit (factory installed) that appears to have (among other issues) Worm Blaster.

A generic (and highly suspect) program simply called "Internet Security" is keeping me from installing or running any executable software (TDDS, Hitman Pro, IO Bit Malware Fighter, Windows Worm Blaster Removal, etc.). When I try, I get a balloon-style pop-up at the bottom right of the screen saying something to the effect of "Windows cannot run nameoffile.exe - infected with Worm Blaster. Please activate security software."

If I try to go into Windows settings, the computer automatically goes back to the Windows 8 metro (tiles) screen.

This is a UFEI board. It has no options ("F12", "Esc", etc.) allowing me to boot to the CD drive or a USB drive, so I cannot run a DOS or Linux-based cleaning program.

There is nothing in the "Read Me First" thread that addresses this. Any ideas on how to get to the point where I can either run the Windows 8 reset or reinstall Windows 8 from a DVD would be appreciated. Thanks in advance.

 

The Worm Blaster is what the fake security software claims is infecting the PC. Other than the symptoms described, I have no way of knowing what the exact infection is.

Pushing "CTRL-ALT-DEL" brings up the screen with the option to select Task Manager. Once I click on it, the Task Manager box will show for about one second before closing itself. If I try to change any system settings, I can't even get to the options screen to do so - Windows immediately reverts back to the metro tile screen.

Based on what I have read at Microsoft TechNet (http://social.technet.microsoft.com...-it-crashes-during-boot?forum=w8itprohardware), the switch to Safe Mode must usually be done within Windows 8 prior to a reboot. Again, the malware/virus is not allowing access to any system changes or program installs.

FARBAR will not run. When I attempt to access the command prompt, it opens for one second and closes automatically.

The UFEI system seems different from a traditional BIOS. I have worked on several PCs with UFEI, none of them (including this one) have recognized the traditional "F8" (Safe Mode) or "F12" (Boot Select) options when the PC is turned on. This is also noted in the MS TechNet article referred to above.

I did not mean any disrespect about the “Read Me First” comment. It’s just that the PC will not allow me do any of the steps listed in it.

 

I thought about removing the drive and doing a full (not quick) reformat of it, but ditched the plan.

Since the PC is still under mfr. warranty, I am telling the client to take it to Fry's service dept. where he purchased the PC. He will still have to pay them for whatever it takes to reinstall Windows; however I don't want any fingers pointed in my direction if the UFEI/motherboard was somehow damaged by the infection.

Sometimes you just have to cut your losses. Thanks for at least trying to help me solve the problem.