worm/trojan problems

Hi..I'm new member and hope you can help
My avast says I have a :
win32.banwarum-m worm and a win32.small-gen2 trojan
They seem to have disabled my antispyware programmes eg can't get into HijackThis as it goes off as soon as shown on screen.
Tried various things but just can't shift them.
Anybody any ideas as to how i can remove them?
Thanks
chercheur

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gif In your next post, please make sure you attach the following logs and that you have run these scans in the following order:

• CounterSpy - ONLY IF you were not able to run Windows Defender
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

thanks for response.
Tried to access thread but it comes up with message that the board has been moved to another server. Suggests flush my DNS cache:ipconfig/flushdns
Don't know what this means!
What do i need to do?
Thanks
chercheur

 

This should be fixed already, download, install and run CCleaner. Afterwards reboot and try it again, if it still doesn't load then follow the below.

Click Start > Run > Type in cmd and press enter. Once the DOS windows has loaded type in ipconfig /flushdns and press enter.

This should take care of your problem.

 

Just tried both...downloaded and ran CCleaner and also did ipconfig option , but every time try to access thread it keeps coming up with board moved ..need to flush DNS cache
Is tere something I'm not doing???
Cheers
chercheur

 

What thread are you getting this error on? I'm not getting it on any thread, can you post the link your getting the error on?