Worm.win32.netsky removal please help!

monkeeballz · Feb 16, 2010

It started with fake notifications of spyware detection, I used MalwareBytes to try to remove it and I downloaded avast! antivirus. Then my google pages were redirecting me to the wrong sites, which I thought was the Google Re-directing virus (I had this before), so I ran Quick Scans in both MBAM and avast, then I ran full scans, for about 3 days. Each time, they found infected items and I removed them through the program, and they kept coming back. Now when I turn on my computer, it says that my computer has detected worm.win32.netsky, and also something about "wioprs.dll" not loading or something like that. I have tried to use SmitFraudFix, but that didn't get rid of the virus, I tried to look for the files that I am supposed to manually remove to get rid of worm.2in32.netsky, but I couldn't find any, and I have finally given up trying to do it myself or through programs. As I tried to turn on my computer today it began this monotonous beep, and I had to close my computer and take out the battery for it to stop, then it started again but stopped when I turned it on. Please tell me what to do and what to download and what to post on HijackThis, if you can help me! As soon as possible!! Thank you!

TimW · Feb 16, 2010

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Worm.win32.netsky removal please help!

monkeeballz Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member