worm.win32.netsky wont let me access anything!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Hunterblake, Dec 2, 2009.

  1. Hunterblake

    Hunterblake Private E-2

    Can someone please help me? My ex wife brought me her computer and told me it had a virus and she couldnt access anything. I was just gonna wipe the slate clean and put a fresh copy of xp on there and reinstall everything. well.... she hasn't backed anything up so if i do that she is gonna lose everything. I am not able to boot into safe mode, access any programs or start menu. when i turn the pc on it beeps once, then loads up windows, the desktop pops up with nothing on it but the background, no taskbar... nothing. If i hit ctrl, alt, delete it says that the task manager has been blocked by administrator or something along those line. I don't know what i can do to recover her pictures before i wipe it clean. All i really want to do is get it to load up so i can pull her pictures off and back them up, then i will just delete the partition and start from scratch. can anyone tell me how this is possible? any help and advice is appreciated.
     
  2. Hunterblake

    Hunterblake Private E-2

    I am not able to do the read me run me first steps because i cannot access anything on the computer
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    If you cannot boot in safe mode and you cannot run anything in normal boot mode due to having no Desktop and no ability to run Task Manager, you will have to resort to extreme measures like below:
     

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