XP Pro SP3 Extremely Slow initiating actions

Discussion in 'Malware Help (A Specialist Will Reply)' started by keithaw1, Aug 21, 2013.

  1. keithaw1

    keithaw1 Private E-2

    XP Pro SP3.....Very slow to initiate actyins. For example just right clocking an Icon on the Desktop to see when it was created takes 90 seconds before the first pop up window opens so I can select "Properties". Another example, starting IE8....the Home Page loads but it is about 2 minutes before I can do anything on th Page....even use the Address Drop Down box. It has never been like this before. I have rem Malwarebytes, Kaspersky and Windows Security and as far as I can tell it is clean. Any help is greatly appreciated.
     
    keithaw1, Aug 21, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    A slow computer is not always due to malware:

    Please explain what operations are slow! For example answer the below:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?

    However, if you want us to check your system for malware, please do the following:

    READ & RUN ME FIRST. Malware Removal Guide
     
    TimW, Aug 21, 2013
    #2
  3. keithaw1

    keithaw1 Private E-2

    As precise as I can.....this is a friend's PC that was working fine up to about a week or 2 ago. Now it has got slow. Whem I first started looking into the problems, I found he has downloaded Pareto Logic File Cure and appartently it also brought down and installed something called Mapsgalaxy. I found this by noticing a process called 39brmon and another called 39srchmn. When I researched these I found they were related to the Mapsgalaxy and were Ad/Spyware. I ran MBAM and Kaspersky to clean it up. I still had issues. I then noticed his Trend Micro Protection expired in July, but it's Services were still running. I un-installed all that too. Then I checked his MS Updates and found he was quite a bit out on them too, so I brought them current and allowed MS Security Essentials to install. Then I ran a complete MS Scan which found 4 more Ad/Spyware or Viruses which I cleaned. This all seemed to help a bit but there is still some slowness in the machine. I I right click any Icon for a Proghram, App or even a File, the Choices window pops up right away. If I select anything other than "Properties" like rename, Copy, Print...that action takes place immediately. If I select Properties though it takes 50 seconds for the Properties window to pop up. Most Programs and Apps start fairly quick, but some pause for about 60 seconds and if they were in a Folder, the Folder window at the top says "Not Responding" for about 1 minute then goes to normal when the Program does start up. He uses IE a lot (Version 8) and that pulls up the Home Page quick, but then freezes for about 90 seconds before it will let you do anything at all. Even if you click the Slider, it will bring up the Hour Glass until IE starts responding again. I installed FireFox as a test against IE and FF is normal speed, no delays. Any ideas what (if anything) I am dealing with here??
     
    keithaw1, Aug 21, 2013
    #3
  4. keithaw1

    keithaw1 Private E-2

    Sorry, the other answers..........

    * Is boot up slow? Seems Normal
    * Is shutdown slow? Seems Normal
    * Is browsing/surfing slow? Yes with IE8, No with FF
    * Is downloading slow? No
    * Is running any application? Some, not all see other Post
    * Is it also slow in safe boot mode? Have not tried it in Safe Mode
    * Also are any process showing in Task Manager to be using a lot of CPU time? All look normal
    * Anything else slow? See other Post
     
    keithaw1, Aug 21, 2013
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This may or may not be a malware issue, but the only way to tell is if you go ahead and run the Read and Run First instructions and attach the requested logs.
     
    TimW, Aug 22, 2013
    #5
  6. keithaw1

    keithaw1 Private E-2

    Attached are the requested Log Files.........
     

    Attached Files:

    keithaw1, Aug 22, 2013
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    If you are not having any other malware problems, it is time to do our final steps:

    If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

    Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

    After doing the above, you should work thru the below link:



    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Aug 23, 2013
    #7

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