XP Total Security 2011 infection

Discussion in 'Malware Help (A Specialist Will Reply)' started by pariah, Mar 22, 2011.

  1. pariah

    pariah Private E-2

    This virus has totally paralyzed my machine.

    A box periodically pops up giving me false alerts which shows up as "msq.exe" in the task manager.

    Every move I make to help my state just makes things worse. Whenever I leave a new program I just used, it keeps me from accessing the same program twice.

    For this reason, I am unable to progress past the SUPERanti-spyware section of your run through. After I ran the scan and did the reboot, I could no longer access the program. It won't even let me use MBs or ComboFix. Everytime I click on them, the alert box pops up. Same thing for the internet: unreachable.

    This thing is so insidious that it even pops up during safe mode.

    I'm at a loss as to what to do next.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click and choose Run as Administrator


    You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
    1. Rkill.exe
    2. Rkill.com
    3. Rkill.scr
    4. Rkill.pif
    Once you've gotten one of them to run then try to immediately run the following.



    Now download and Run exeHelper from Raktor
    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Now run this: Using Malwarebytes Anti-Malware

    Now run this: Using MGtools



    Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans
    • exeHelper log
    • Malwarebytes Anti-Malware log
    • MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

    NOTE:
    1. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes onto another PC and then burn to a CD. Then copy them to the problem PC. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    2. Also if you cannot complete steps in normal boot mode, see what you can do from safe boot mode.
    3. Another possibly tip if still having problems trying to get started, if you have other user accounts on your PC, boot up fresh and log into a different account and run scans.
     
  3. pariah

    pariah Private E-2

    That seemed to do the trick. Thanks.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I see that you have no protection software installed. Why are you running your PC like this?

    I suggest that you now run SUPERAntiSpyware from the READ & RUN ME and attach the requested log.

    Also I strongly suggest that you stop loading utorrent.exe at startup and only run it when you plan to use ( which is also not recommended ).

    Also delete the below files
    Code:
    "C:\Documents and Settings\Administrator\Local Settings\Application Data\"
    2011-03-22 14118 "s8g81hs2my1e540w72a4q114fd8530y7gjd1hy0245"
     
    "C:\Documents and Settings\All Users\Application Data\"
    2011-03-22 14118 "s8g81hs2my1e540w72a4q114fd8530y7gjd1hy0245"
     
    "C:\Documents and Settings\Administrator\Templates\"
    2011-03-22 14118 "s8g81hs2my1e540w72a4q114fd8530y7gjd1hy0245"
    
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds