XP will not go into safe mode

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

 

Make sure viewing of hidden files is enabled (per the tutorial).
Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O20 - Winlogon Notify: awvvw - awvvw.dll (file missing)
O20 - Winlogon Notify: hgged - hgged.dll (file missing)

After clicking Fix, exit HJT.
Boot into safe mode (if possible otherwise try normal mode) and use Windows Explorer to delete:
C:\WINDOWS\system32\eraseme_83012.exe
C:\winapi23.exe
C:\winapi64.exe
C:\winapi32.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now reboot in normal mode and post a new HJT log. And tell us how things are working.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Your log is clean. You do have a major non-malware issue though. And the issue is that your OS and IE versions are way out of date and represent a major security risk to you. Following the steps below will address this and other issues.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!