Yet another "Please Wait.... " FRST attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by Gneiss, Jun 6, 2012.

  1. Gneiss

    Gneiss Private E-2

    Hi Yet another "Please Wait..." someone I work with managed to catch this whilst in Germany...

    The Machine is a Dell Latitude E6500 running Windows7.

    FRST.txt file attached.

    Thanks in advance for any assistance you can offer.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Save fixlist.txt to your flash drive.

    • You should now have both fixlist.txt and FRST.exe on your flash drive.

    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.
     

    Attached Files:

  3. Gneiss

    Gneiss Private E-2

    Thank you so much for the fast response.... FRST ran the FIX without reporting any errors so hopefully that's a good sign.

    Fixlog attached.

    Is there anything else I need to do now?
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell me what issues you are still having and if you are, then please download MGtools to your root folder ( C:\MGTools.exe) and run it. The log will be at C:\MGLogs.zip.
     
  5. Gneiss

    Gneiss Private E-2

    Hi Tim thanks again for getting back to me so quickly...

    There are no issues that I'm aware of, I just wanted to check back with you in case I needed to do anything else.

    SuperAntiSpyware and Malwarebyes are both coming up clean, aside from a few cookies, but I ran the program you suggested anyway and have attached the log folder.

    Hopefully all is well though...
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  7. Gneiss

    Gneiss Private E-2

    Thank you so much for your help...

    All is looking good :)
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Safe surfing. :)
     

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