YourPrivacygaurd related help needed

You need to complete the instructions that BJ already gave you because those files are part of what the procedure is meant to fix.

 

Step 6A also says

So the answer is yes, run in normal boot mode.

 

If your copy of CounterSpy is the free trial from the READ & RUN ME, uninstall it now since we are finished with it now! Then delete the below folders which may be left behind by the uninstall:
C:\Documents and Settings\Jason Bloomer\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Also locate the below file and delete it:
C:\WINDOWS\hostctrl.dll


Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_13
Java(TM) 6 Update 2
Java(TM) SE Runtime Environment 6 Update 1
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME


Make sure you reboot after uninstalling the above!

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew

Make sure you tell me how things are working now!

 

You probably just needed to empty your browser cache and then do a refresh. Then you would probably be able to attach the new logs.

I still see CounterSpy install. Is this a paid version or the copy from the READ ME (looks like it is new to me)? If it is from the READ ME, you need to uninstall it unless you are going to buy it.

ATF-Cleaner and CCleaner are not working properly for you. You need to manually delete all files in the below folder to cleanup a ton of old garbage:
C:\Documents and Settings\Jason Bloomer\Local Settings\Temp\



Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely.