Yourreminder.dll Trojan

Symantec AV detected a Trojan on the file windows\system32\yourreminder.dll

This appears to be a browser redirector type but it has messed up networking services and dial up to AOL does not work. High speed is not available.

I have found very little information on the Internet for this. Only CounterSpy has any documenation on it and it only says that it is in its list of threats. No info on how to remove. I spent 3 hours at the client last night and she was shocked at the cost. Going back tonight. We will approach the cost of a new computer soon. At some point I will need to just start over with the OS and have prepared her for that. I mention that since I just don't think spending several more hours researching this and running hijack and other tools just to try to figure it out is going to be the best for the client.

Therefore, I am looking for some help if anyone has encountered this trojan before and can give some suggestions.

I left the client last night at 9pm running a scan with CounterSpy but since I could not connect to the internet to update it I am not sure if my efforts to manually inject the defintions worked since it did not state the number of the definition but did state that they were updated last night.

Any help is appreciated.

Thanks

 

Welcome to Majorgeeks!

See if you can run any of this on your clients machine, We havn't found a malware problem we can't fix without resorting to a format yet.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat[/B]
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!