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Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

Let's also get an installed programs list from HijackThis!

• Run HijackThis, click Open the Misc Tools section
• Click Open Uninstall Manager
• Click Save List (generates uninstall_list.txt)
• Click Save, to save it to a file where you can find it.
• Attach the uninstall_list.txt file to your next message.

 

You said you removed CounterSpy but it still shows in you HJT log.

You should not have Ad-aware 6 Personal installed anymore since you have the new Ad-Aware SE. Uninstall the old version.

Also uninstall
BackWeb

Do you use CompuServe ?

What is the below? Sounds like ad-ware to me! Or is it related to a College Savings Program?
MyPoints Point Alert!


Is your copy of Spy Sweeper a paid version or free trial?

You need to delete the below file if it still exists:
C:\My Documents\My Downloads\MNPASSetup_cb.exe

 

Just fix the related line showing in your HJT log.

Try using the below to remove it:

Add/Remove Program Cleaner 2.0

Then have HJT fix the below line:
O9 - Extra button: Point Alert - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\MyPointsPointAlert\System\Temp\mypoints_script0.htm (file missing) (HKCU)

No! Backweb is junk used by many companies like HP, Compaq, Logitech, Kodak (and more) to automatically look for updates to their software and hardware. It is considered mild adware and can cause more problems than it is worth. You are better off downloading and install updates yourself rather than letting anyone do it behind your back. If you do the updates and something breaks, you would know why.

Didn't you notice the below:
O4 - Startup: Updates from HP.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe

Read the below for more info:
http://www.bleepingcomputer.com/startups/backweb.exe-506.html

 

Not necessarily. But it probably is in your case since the other line I pointed out definitely was from HP.

I repeat! Backweb is not part of AOL.


Where do all of your malware issues stand now? Were you able to get rid of MyPoints?

Are you having any other problems?

 

Did you remove/uninstall Backweb? Is any of it showing in your HJT log now?

What about my question on CompuServe?