Zero Access Virus

Hello, my computer has been infect with the Zero.access virus, which is not allowing me to connect to the internet, I went through other threads and tried to work out the steps that were given to other members with no avail. I guess each situation is unique to it's own.

I did run Combofix, and it did it's most in removing everything, however, the virus/malware is still on the computer.

So I though I'd open a thread and work from step 1 with you guys.

Thank you.

 

Any help please?

 

Okay, I went through the steps for the logs. However; Rootrepeal isn't working for me, it's giving me (FOPS-DeviceIoControlError! Error Code =0xc0000024 Extended info (0x000000dc)

As a note, after I ran the SUPERantispyware, ant-malware, and combofix, I was able to re-connect to the internet.

However, after I restarted, the problem came back again.

 

Hi and welcome to Major Geeks, leb90!

http://img850.imageshack.us/img850/4746/programsandfeatureswin7.gif From Programs and Features (via Control Panel), please uninstall the below:

• Java(TM) 6 Update 29
• SUPERAntiSpyware (if it's still present)

http://img205.imageshack.us/img205/1894/otl.gif Please download OTL by OldTimer.

• Save it to your desktop.
• Double click on the OTL icon on your desktop. (Vista/7 right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.
  
  Code:

  msconfig
  safebootminimal
  activex
  drivers32
  netsvcs
  /md5start
  afd.sys
  netbt.sys
  nsiproxy.sys
  svchost.exe
  tcpip.sys
  tdx.sys
  /md5stop
  %windir%\$ntuninstallkb*. /120
  %windir%\system32\*.dll /30
  %windir%\system32\*.dll /lockedfiles
  %windir%\system32\drivers\*.sys /lockedfiles
  %windir%\*.* /mp
  %windir%\*.* /rp
  %windir%\*.* /sl
  %systemdrive%\mgtools\*.*
  

• Now click the http://img171.imageshack.us/img171/2405/runscanotl.png button.
• Two reports will be created:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
• Attach OTL.txt to your next message. (How to attach)

 

It looks like you ran some of the tools from the Windows 7 Malware Removal/Cleaning Procedure out of sequence.

For this reason I need you to complete the below too (After OTL).

http://img17.imageshack.us/img17/3214/baticonvista7.gif Now run C:\MGtools\GetLogs.bat by right-mouse clicking it and then selecting Run as Administrator
This updates all of the logs inside MGlogs.zip.
When it is finished, attach C:\MGlogs.zip to your next message. (How to attach)

 

Thank you for your reply! It seems that after I ran Combofix again, the issue is gone.

Do you recommend that I work on those steps with you to make sure that the issue is fully gone?

 

To be on the safe side yes.

I'd also like to review the new ComboFix log.

 

All 3 files attached.

Thank you.

 

http://img205.imageshack.us/img205/1894/otl.gif Fix items using OTL by OldTimer

Double-click OTL.exe to run. (Vista/7 right-click and select Run as Administrator)
Shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.
Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.

Code:

[COLOR="DarkRed"]:otl[/COLOR]
[2012-03-02 16:13:56 | 000,000,132 | ---- | M] () -- C:\Windows\System32\rezumatenoi.dat
[2012-03-02 15:54:20 | 000,000,000 | -HS- | M] () -- C:\Windows\System32\dds_trash_log.cmd
[2012-02-29 13:57:02 | 000,000,000 | ---- | M] () -- C:\ProgramData\371hcv.dat
[COLOR="DarkRed"]:files[/COLOR]
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.16802_none_d81220b5bf827af7\afd.sys|C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.21712_none_da774a9ad5cea29e\afd.sys /replace
C:\Users\Ali\AppData\Roamingprivacy.xml
[COLOR="DarkRed"]:commands[/COLOR]
[emptytemp]
[resethosts]

Now click the http://img3.imageshack.us/img3/407/otlrunfix.png button.
If the fix needed a reboot please do it.
Click the OK button (upon reboot).
When OTL is finished, Notepad will open. Close Notepad.
A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
Attach this log to your next message. (How to attach)

____

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work through the below link:
    • How to Protect yourself from malware!

Be safe

 

That's the log.

Please inform me if there is anything else to do before I carry on with the steps that you provided.

 

Looks good

Go ahead and proceed with final instructions.

 

Thank you! I appreciate all the help!

 

You're welcome. Surf safely!