Zero Access (yay)

Welcome to Major Geeks!


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)

After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Program Files (x86)\Ask.com
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$I0FTRLO.txt
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$IEQM21G.url
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$IJ54SQW.exe
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$IM7SWCV.exe
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$IPIBM6Z.txt
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$IS0TS2D.url
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$R0FTRLO.txt
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$RJ54SQW.exe
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$RM7SWCV.exe
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\$RPIBM6Z.txt
C:\$Recycle.Bin\S-1-5-21-3663303665-22961145-2088928286-1005\desktop.ini
C:\Users\David\AppData\Roaming\wdsdo.dll
C:\Windows\System32\dialnet164.dll
C:\ProgramData\1E47054304EE4B5100231E46E24796A2
C:\Program Files (x86)\Ask.com
C:\msdia80.dll
C:\Users\David\AppData\Local\Temp\AntiPhishing
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"ApnUpdater"="\"C:\\Program Files (x86)\\Ask.com\\Updater\\Updater.exe\""
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"ApnUpdater"="\"C:\\Program Files (x86)\\Ask.com\\Updater\\Updater.exe\""
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{67A2568C-7A0A-4EED-AECC-B5405DE63B64}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{357FBE86-C211-4075-BE21-44383154335E}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\_OTM\MovedFiles
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Sorry about that. Some how you slipped off my radar.

Not sure I can help you with this as this may be due to some major issues with Windows. Based on some of your logs ( including ComboFix which MGtools automatically grabs ) you are may still be missing quite a few system files and others may be corrupted. Do you have your Windows 7 Boot DVD?

Yes if the Windows Firewall shows as enabled you do need to disable it; however with all the problems you have, it could possibly be a good idea to actually uninstall Comodo as well as the below:

Sandboxie
Spybot
ESET

We are doing this to make sure they are not complicating your repair and also they could have been corrupted by your infection. After uninstall ALL of the above, then reboot your PC.

Yes now with all the above protection uninstalled, run ComboFix and attach a new log.

Then after reboot from running ComboFix ( if it reboots you ), you can reinstall ESET but only ESET for now.