zlob trojan blocks windows updates d redirects searches

steve263 · Nov 12, 2008

Hi

I've tried everything I know to remove a Zlob Trojan with no success. I even took my OEM version of XP back to factory settings and stripped it of everything bar what it came with. But it's still there.

It's taken over searches on IE (and Firefox, until I removed it) and it blocks me getting Windows updates by any route.

I've attached the logs as in your guide.

Really hope you can help.

Many thanks.

Steve

steve263 · Nov 12, 2008

mglog zip

TimW · Nov 13, 2008

What I would suggest you do is to reset your router by pressing the reset button. This will take it to factory setting. Then re-run both SAS and MBAM and attach those logs.

steve263 · Nov 13, 2008

Now I feel really stupid! I've done everything so painstakingly and forgot to reset the router ...

I've got onto Windows updates after a lot of to-ing and fro-ing and now it's taking an age to download them all, so I'm posting this to say thanks so far and I will do the logs when it finishes - probably tomorrow morning.

TimW · Nov 13, 2008

Let me know...it is important to reset the router first.

steve263 · Nov 28, 2008

I just wanted to say thanks TimW. I seem to have got rid of the nasty now - not by resetting the router alone, but without that simple but overlooked step I would probably have been tearing my hair out for a lot longer than I was. Thanks again - and to everyone at Majorgeeks.

TimW · Nov 28, 2008

You are quite welcome....let me just give you the final cleanup steps:

If you are not having any other malware problems, it is time to do our final steps:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Click to expand...

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zlob trojan blocks windows updates d redirects searches

steve263 Private E-2

Attached Files:

ComboFix.txt

saslog.txt

mbam-log-2008-11-12 (23-35-19).txt

steve263 Private E-2

Attached Files:

MGlogs.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

steve263 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

steve263 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member