ZV6000 keyboard gone crazy bonkers

Discussion in 'Hardware' started by zeddmon, Jan 19, 2007.

  1. zeddmon

    zeddmon Private E-2

    Model ZV6203CL Keyboard problems.
    After removing the battery and then the hard drive for service to the HD upon reinstall of HD my keyboard and touchpad problems started. I managed to reformat and install XP on the HD to try to correct the problems. No Luck

    The “alt” key will insert these characters 134, or if pressed 2 times 134289 and sometimes 9 and will not allow alt functions.

    The Spacebar will insert a space and a 13 each time it is pressed

    The 1,2,3,7,8,9,0 keys will usually insert 134 the first time pressed however if the key is pressed twice it will insert an additional 5 digits usually starting with 134 and two additional digits.

    Sometimes the number 1,2,3,7,8,9,0 keys will insert 5 digits and sometimes a bonk sound will be heard when pressing the keys.

    The 5 and 6 keys operate normally.

    The Backspace key will intermittently insert 13 or function properly.

    The \ key will insert \13

    The Up arrow key inserts 13
    The Right arrow key inserts 134
    The Down arrow key inserts 134
    The Left arrow key functions properly.

    With the scroll lock on the 1 through 6 keys work on the letter keys the balance are on the numeric key pad and do not work properly.

    The uppercase 5 and 6 key function properly.
    The other numeric keys in the upper case insert a mix of uppercase numeric characters.
    The 1 key inserts #$@ in the upper key mode.

    Please list previous troubleshooting steps, or information that can help HP assist you. | I have done the following to try to remedy this problem:
    Sent 2 HP e-mail support forms on 1-17-07at about 10:00 AM and 12:30 PM without receiving an answer as of 4:00 PM on 1-18-07
    Completely reformatted the hard drive and reinstalled XP.
    Downloaded sp33698.exe BIOS update and installed it.
    Non of these things have made any difference and I am still stuck with the problem.
    I had MS office 2003 installed on this computer and now it is no longer available. I do have the product code number from the computer prior to reformatting the hard drive and I believe this was purchased online via trial purchase. I do not know how to proceed with retrieving the MS office system.
     
  2. shanemail

    shanemail Fold On

    Not sure about HP, but some manufacturers can take up to a couple of weeks to respond.


    a couple of steps to try

    -------------------------------------------------------
    1.

    http://h10025.www1.hp.com/ewfrf/wc/...=us&dlc=en&product=1130600&rule=32638&lang=en
    Description
    Pressing certain keys on the right side of the keypad produces numbers instead of letters.
    Pressing the letter I results in a 5 being displayed, j shows as 1, and other keys in that area produce similar results.
    Solution
    Press and hold the function key fn while pressing the num lock key num lk.
    This will deactivate the integrated keyboard/numeric keypad, and the keys will respond normally.

    ---------------------------------------------------------------------
    2.

    turn off computer
    give every single key 1 short sharp tap
    turn on computer
    this is just to check for a stuck key

    ---------------------------------------------------------------------

    Do not be surprised if neither of these methods work
    It almost sounds like some sort of error code

    Hopefully someone familiar with laptops will respond shortly

    HP will most likely respond within the next few days

    Good luck confused
     

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