can boot in safemode but not in normal mode pls help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by raibu418, Jun 3, 2011.

  1. raibu418

    raibu418 Private E-2

    ok here is the situation i was playing a game and suddenly the graphic (not just the game but the window also) crashed. after that i cant boot in normal mode, it always hangs in "welcome" screen,. i went try safemode with networking and safemode and i can boot perfectly, i tried disabling display adapter and i can boot in normal mode, i tried msconfig and booting in diagnostic start up and i can boot in normal mode., i dont know if it is a hardware or a virus. please help.. i am now in safemode with networking...:cry:cry:cry
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    So to rule out malware as being the issue you need to follow what you can of the below in safe mode.

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. raibu418

    raibu418 Private E-2

    hi kestrel13, thank you for responding i read and followed all the instruction i scanned my computer and with this pely i attached all the logs asked except for rootrepeal that i cant run because of this error



    "Attempt to write address 0X014b0000"

    my problem still persist
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

    You are using both AVG2011 and Norton Internet Security!! One of these must be uninstalled before we continue. You should never have more than one AV installed.

    • Java(TM) 6 Update 24 <---outdated, uninstall.
    • Conduit Engine <--- Uninstall this

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    DirLook::
    C:\ProgramData\ƒFƒXƒN~1
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{8D5798AF-D6C9-45FC-8E80-8E7B7354ABA2}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
    "SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll" 
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      [​IMG]

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Reboot
    your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  5. raibu418

    raibu418 Private E-2

    T_T sorry kestrel13... i reformatted my computer and its still the same, my graphic card(nvidia geforce 560 Ti) might be damage T_T.. i tried another video card and my computer load perfectly fine, i tried my video card and it hangs again.. wahuhuhuhuhu T_T, thanks thou kestrel13 if u think its not the video card pls tell me T_T
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Ahh, video card then. Glad you identified the problem. :)
     

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