Followed instructions and Malware keeps detecting Trojan.BHO

Hi everyone,

I am very new to these forums and really don'y know how to use them, hopefully someone really patient can help me out. I had a number of viruses (like Virtumonde) and downloaded and ran all the programs...in the order of instructions, Super AntiSpyware; Spybot and Malware. The security suite I use is ZoneAlarm and it seems to have missed allot. I did disable ZA while I updated and ran the other programs.
While running Malware, it says that it will need to delete on reboot a Trojan.BHO (Hkey_classes_root\clsid\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} But then I reran Malware and it locates it over and over again, but does not delete on reboot.

Can anyone help me out with next steps...Is this still there?

Thanks so very much, Sher

 

Welcome! to MajorGeeks.com!

Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

• If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
  • TDSSserv Non-Plug & Play Driver Disable
• If something does not run, write down the info to explain to us later but keep on going.
• Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!
4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.